thread Re: how do I return my device in Archived Discussions (Read Only)

how do I return my device

bethscardsbotiq — Thu, 23 Jun 2022 16:00:47 GMT

I only used it twice and have now closed my shop I need to return the device

Re: how do I return my device

TheRealChipA — Thu, 23 Jun 2022 17:01:07 GMT

@bethscardsbotiq Sorry to hear that. I looked up Square’s hardware return policy. The answer to your question depends on how long you’ve had the hardware. Here’s a screen shot of the policy that can be found at this URL — https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Best wishes,

Re: how do I return my device

bethscardsbotiq — Fri, 24 Jun 2022 10:09:25 GMT

thank you, I have had t more then a year. There's nothing wrong with it, I just don't need it anymore. I'm not sure if I get charged just to have it in my possesion. I'll need to do some research. Maybe I can sell or gift it?

Re: how do I return my device

TheRealChipA — Fri, 24 Jun 2022 11:29:04 GMT

You should have purchased it outright, so it it yours to sell or give away. As long as you aren’t using any Square Add-on services (like marketing, or Teams Plus, etc) that have a monthly charge you shouldn’t get charged anything. You can go here to see if you have any month subscriptions services that you pay for — https://squareup.com/dashboard/account/pricing. If you do, just cancel them.

And, of course, if you aren’t sure, just call Square Support at (855) 700-6000

Regards,