thread Re: Feedback screen on customer directory - change settings? in Archived Discussions (Read Only)

Feedback screen on customer directory - change settings?

Stellar732 — Thu, 01 Mar 2018 14:19:51 GMT

Hello,

Regarding customer feedback:

I'm wondering if there's a way to have the blue circle alert "on the dashboard" to show when ANYONE leaves feedback. Not just those with comments. Is this a setting we can choose?

Also, is there a way to change the settings in the feedback default view to display "All Feedback" instead of always defaulting to only those with comments? Is this a setting we can choose?

Thanks

Re: Feedback screen on customer directory - change settings?

Helen — Wed, 28 Feb 2018 21:25:45 GMT

Thank you for your post @Stellar732! Currently you'll only see a blue notification icon if a customer includes written feedback. I also noticed that the default view for feedback is 'With Comments' and unfortunately there isn't a way to change this!

I understand how it would be useful to have a reminder that you received any feedback, and to be able to save a specific view setting as well.

I'll share your requests (and feedback 😀) with the Feedback Team!

Re: Feedback screen on customer directory - change settings?

Stellar732 — Thu, 01 Mar 2018 14:36:46 GMT

Please let us know what you find out. Customer feedback is important for our bottom lines!