thread Re: Invoice received as another language in Archived Discussions (Read Only)

Invoice received as another language

Tritter82 — Thu, 01 Mar 2018 16:21:01 GMT

Why would an invoice I sent go through and it appears as if it was received in Chinese or another like language. I've been having lots of little "glitches" with sending invoices lately.

Thanks for your feedback

Re: Invoice received as another language

EJ_ — Thu, 19 Apr 2018 16:24:03 GMT

Hi @Tritter82

Very sorry for the delayed response on this post. This does sound like a strange occurrence, was this still happening? Has this happened to multiple customers?

If so, can you confirm which language is appearing for your customers when they receive the invoice?

Re: Invoice received as another language

sevenark77 — Sat, 21 Jul 2018 18:19:30 GMT

for me its the same thing... my costumer recieved the invoice in spanish but they need and english

Re: Invoice received as another language

Tom — Sat, 21 Jul 2018 19:56:01 GMT

Thanks for surfacing this, @sevenark77—that does sound strange. 🤔

Is there any chance your customer can double check that the browser they're using to check email is set to English? To do so, they can visit their browser settings and make preferred updates. If that doesn't clear things up, it may be best to have a member of our Customer Success team take a closer look into this specific invoice/email. If there's any chance your customer can provide a screenshot of the email, you can send it to us directly.

Hope this helps clear things up.

Re: Invoice received as another language

Raquel4024 — Wed, 20 Feb 2019 12:39:24 GMT

Well, I have the same situation. When I downloaded this App my phone was in Spanish and the sistem was creating the invoices in Spanish. I tried to change it but there’s no way that you can set it up. I had to change language in my cellphone but it didn’t work. My customers are receiving invoices in Spanish even though I see and created in English. That’s so strange. Help me please.

Re: Invoice received as another language

puka — Thu, 21 Feb 2019 22:42:17 GMT

Hey @Raquel4024 - It sounds like the language settings within your account is still set to Spanish. To check, go to the Location settings within your Square Dashboard and select the location you are sending Invoices from. From there, you'll just need to scroll down and you'll see a Language setting.

Hope that helps!

Re: Invoice received as another language

Raquel4024 — Fri, 22 Feb 2019 04:13:24 GMT

Thank you 😊