thread Re: How to view sent messages in Archived Discussions (Read Only)

How to view sent messages

MsCris — Tue, 06 Mar 2018 15:57:41 GMT

I sent my customer a message via the Point of Sale app. I checked messages but it is empty. Is there a way to view the messages I sent?

Re: How to view sent messages

puka — Wed, 07 Mar 2018 22:03:28 GMT

Hey MsCris - Just to clarify, is this in the Feedback portion of your app? If so, it should show up in your Messages without an issue. I would try troubleshooting the app and if you're not seeing it still, I would send it again to make sure that it went through. Let us know if either of these work for you!

Re: How to view sent messages

MsCris — Sun, 11 Mar 2018 03:24:50 GMT

This would be a message I sent to the customer.

In app > Customers > Reachable > selected the customer > Send Message

After sending the message I have no record of the message I sent. I checked the following:

Customers > Messages

“No Existing Messages”

Re: How to view sent messages

katieand — Tue, 13 Mar 2018 16:33:55 GMT

Hi @MsCris - stepping in for @puka here. It sounds like you're in a different part of the app.

You should give our CS team a call to figure this out. They'll be able to look behind the scenes and give you a clearer picture of what's going on.