thread Re: How do I get cards on file to auto populate the email address for sending the receipt? in Archived Discussions (Read Only)

How do I get cards on file to auto populate the email address for sending the receipt?

kathleenrapp — Sun, 11 Mar 2018 21:28:38 GMT

How do I get cards on file to auto populate the email address for sending the receipt?

Re: How do I get cards on file to auto populate the email address for sending the receipt?

Helen — Tue, 13 Mar 2018 23:14:21 GMT

Hello @kathleenrapp! Great question!

Even though you don't see your customer's email address, when you charge their card on file they will be sent a receipt automatically. You don't need to enter their email address again. This is because email address is required in order to save a customer's card information from the Point of Sale app or from your Square Dashboard.

Re: How do I get cards on file to auto populate the email address for sending the receipt?

kathleenrapp — Tue, 13 Mar 2018 23:19:31 GMT

Thanks for explaining that the receipt is sent automatically - there's no way to know that this happens because the screen asks for the email address again after submitting the charge when using "card on file".

Re: How do I get cards on file to auto populate the email address for sending the receipt?

Helen — Thu, 15 Mar 2018 15:45:23 GMT

@kathleenrapp If you're using a card that is already saved you shouldn't have to re-enter your customer's email address. Is that what you're seeing?

But if you're saving a new customer's card information you will be prompted to enter your customer's email address in order to save their card.