thread Re: How can i change my customer code? in Archived Discussions (Read Only)

How can i change my customer code?

SusanCanafaxFNP — Mon, 12 Mar 2018 19:33:52 GMT

My customer code is not working when I call into customer support, it keeps telling me our account is inactive but we currently use both accounts, can someone please help me with this?

Re: How can i change my customer code?

Chad — Mon, 12 Mar 2018 21:50:02 GMT

Hello @SusanCanafaxFNP, I'm sorry to hear about the trouble you've been having with this. Have you tried getting your customer code using the steps in Customer Code & Phone Number - Where is it?

Also is there a chance you're using a customer code from an older account? One that you might have deactivated in the past?

Re: How can i change my customer code?

SusanCanafaxFNP — Mon, 12 Mar 2018 22:35:00 GMT

It is for an older account, I have tried to go through our active accounts but the customer code is the same as our deactivated account, so i have not been able to get anywhere with it

Re: How can i change my customer code?

Chad — Tue, 13 Mar 2018 01:23:04 GMT

That's super weird @SusanCanafaxFNP. I will make sure our CS Team looks into this and follows up with you via email! We will get this straightened out.

Re: How can i change my customer code?

SusanCanafaxFNP — Tue, 13 Mar 2018 17:05:00 GMT

Thank you so much @Chad for your help, we look forward to hearing from them!