thread Re: Did not receive Month in Review email? in Archived Discussions (Read Only)

Did not receive Month in Review email?

NoEqualRecords — Mon, 24 May 2021 17:27:34 GMT

Did anyone else NOT get their month in review summary for February? I contacted square to follow up and they said they sent it but i rever recieved it , and they said they can't RE-send it- which is odd. I get all my other emails from them and have recieved all previous month reviews. I thought it was weired that it can't be re-sent.

Re: Month in Review

Helen — Wed, 21 Mar 2018 21:31:29 GMT

Hello @NoEqualRecords, thanks for posting about this and I'm sorry to hear you didn't receive this report. I haven't seen anyone else mention this in the Community but I will keep an eye out!

Square emails can sometimes skip your inbox if you set up certain filters, or they can sometimes accidentally get marked as spam. If you've checked your filters/spam folders you can review your Februrary sales from the Sales section of your online Dashboard. I also see how it would be handy if we could resend a report for you, thanks for brining this to our attention!

Didn't get April's "Your month in review" email, why?

Ale88 — Sun, 23 May 2021 20:26:42 GMT

Hello,

Since we began using Square we've always been receiving an email with a monthly sales summary report, it's called "Your month in review", but this month we didn't April's recap, are we the only ones?

Of course it's not in the spam folder, nor in the trash. It's a very useful feature for us, did Square stop sending this kind of email?

Thanks

Re: Didn't get April's "Your month in review" email, why?

Joe — Mon, 24 May 2021 17:29:02 GMT

Hi there, @Ale88 - thanks for taking the time to flag this over to us! Good to hear from you.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding missing Monthly Report emails. Take a look at this Best Answer from Helen for more information and for a helpful workaround.

Re: Month in Review

CleverOctopus — Wed, 02 Jun 2021 19:40:32 GMT

We've had the same problem. We didn't receive an April Month in Review email. How do we fix this?

Re: Did not receive Month in Review email?

UNLEASHEDLLC — Thu, 03 Jun 2021 15:08:01 GMT

We just received May's Month in Review, but never received our April email. I'd love to know how to obtain it as well. Thanks!

Re: Did not receive Month in Review email?

Joe — Thu, 03 Jun 2021 17:14:19 GMT

Hi @UNLEASHEDLLC - take a look at Helen's Best Answer from above. You can pull any of your monthly sales data directly from your Online Dashboard within your Reports.

Re: Did not receive Month in Review email?

UNLEASHEDLLC — Thu, 03 Jun 2021 17:22:32 GMT

Thank you!

Re: Did not receive Month in Review email?

CleverOctopus — Thu, 03 Jun 2021 23:32:26 GMT

We didn't receive April or May's Month in Review! 😥

Re: Month in Review

CleverOctopus — Thu, 03 Jun 2021 23:34:54 GMT

I called customer service yesterday and they're looking into this. We didn't receive April or May Reports.

Re: Did not receive Month in Review email?

DcoffeeTN — Fri, 04 Jun 2021 18:15:41 GMT

We are only missing April 2021's month in review and would love there to be an option to resend. "Helen's Best Response" doesn't point to a condensed summary like the email provides and we're still trying to find a way to view the total customers (new and returning) for the month as the loyalty page doesn't seem to provide that.

Re: Did not receive Month in Review email?

CleverOctopus — Fri, 04 Jun 2021 18:26:35 GMT

We really need this report. I agree that there are many items in the report available on our dashboards, but I'm with you when it comes to gathering customer information. The loyalty page isn't helpful in that manner. As a nonprofit organization, we have been working on the various dashboards within the org that supply us with data useful for grant writing among other things. The square monthly report supplied us with much of the useful data we need to scale our growth and determine marketing strategy.

Your Month in Review: April 2021

The_ShredEasy — Wed, 09 Jun 2021 21:05:20 GMT

We did not receive our April - Month in Review email and cannot find anywhere to resend it via the desktop or app versions of Square. Are you able to assist?

With regards,

Your friends at The ShredEasy.

Re: Your Month in Review: April 2021

Valentina — Fri, 11 Jun 2021 00:27:35 GMT

Hi there @The_ShredEasy - Helen's Best Answer here should help 📑
You can view your monthly sales data right from the Reports page of your Dashboard.

If that doesn't get you what you need, please reach out directly by logging into your Square account and heading here.

A phone call is always fastest! ✨

Re: Did not receive Month in Review email?

YarnSeasons — Tue, 15 Jun 2021 15:09:42 GMT

Joe,

I didn't get the April month in review either, and it's very annoying. You can NOT find the same information in the sales report or any of the other reports. There is no way to get that information anywhere else, as far as I can see. Some things you can (like net sales), but most you either can't or you have to search and search for it. For example best day, top selling category, new vs returning customers, etc). If Square has the capability to create the initial report to send in an email, it makes absolutely no sense that they are "unable" to resend or, even more simply, to create it as a report inside of square so I wouldn't have to "hope" I get it. Customer service just gets worse and worse, it's very frustrating. This issue should NOT be marked as "solved" because it isn't.

Re: Did not receive Month in Review email?

MJD — Tue, 15 Jun 2021 15:29:34 GMT

Hey there @YarnSeasons, and welcome to The Seller Community

Have you:

Checked your Spam/Junk folder?
Checked it's sending to the correct email?
Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @Communications.squareup.com?

Please also whitelist the following email addresses by adding them to your contacts:

hello@weebly.com
noreply@weebly.com
no-reply@weebly.com
hello@emails.weebly.com
noreply@promote.weebly.com
no-reply@ editmysite.com (no space, space present to avoid auto-linking and bad HTML)

If you've added all the emails above and the emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

Re: Did not receive Month in Review email?

YarnSeasons — Tue, 15 Jun 2021 15:31:02 GMT

Yes, I have done all that. Hence my frustration.

Re: Did not receive Month in Review email?

MJD — Tue, 15 Jun 2021 15:42:03 GMT

Welcome back to The Seller Community, @YarnSeasons!

Has this been a repeated issue across multiple months, or was it a one off?

This will help for square to identify whether something broke their end causing for reports not to send or whether their is a deeper problem with external Email providers.

Can I also confirm it is this style of report you are missing:

Thanks for troubleshooting with me 🙂

Re: Did not receive Month in Review email?

YarnSeasons — Tue, 15 Jun 2021 15:47:56 GMT

Yes, that is it exactly! I am a new business so I only have been getting them since October, but April is the only one I am missing.

Re: Did not receive Month in Review email?

YarnSeasons — Tue, 15 Jun 2021 15:48:33 GMT

so far....