thread Re: Is it possible to refund return shipping on the same invoice refund (additional amount?) in Archived Discussions (Read Only)

Is it possible to refund return shipping on the same invoice refund (additional amount?)

RockyRanchTack — Tue, 28 Jun 2022 17:01:19 GMT

I understand how to refund a complete sale to a customer. But, I would like to know how I can refund an additional amount (if possible) on the same transaction. Or can I refund my customer return shipping in another transaction? If so, How would I do that?

I am wanting to refund my customer the extra shipping they are paying on a return of merchandise to me. Thank you 🙂

Re: Is it possible to refund return shipping on the same invoice refund (additional amount?)

TheRealChipA — Wed, 29 Jun 2022 11:41:28 GMT

@RockyRanchTack Unless I am mistaken, you can only refund items you have previously charged to the customer. I can’t think of a Way through Square or any POS that you could use to refund funds a customer paid to a third party. You have to send them a check, or transfer money via Venmo or Cash App or something like that.

Re: Is it possible to refund return shipping on the same invoice refund (additional amount?)

RockyRanchTack — Fri, 01 Jul 2022 21:01:17 GMT

Thank you! I kinda figured that. But wanted to make sure 🙂