thread Re: invalid email when invoicing in Archived Discussions (Read Only)

invalid email when invoicing

rblunk — Mon, 26 Mar 2018 19:03:28 GMT

I'm a seller but I have another seller that is trying to invoice me and it's telling them invalid email. It's the same email I have my own account under and get emails from Square/Point of Service.

I even tried sending myself an invoice and it states invalid email. Any advice?

Re: invalid email when invoicing

Chad — Wed, 28 Mar 2018 01:53:03 GMT

Hello @rblunk! This sounds super weird. Are there any spaces before or after your email on the Invoice?

I'll keep an eye out for your reply!

Re: invalid email when invoicing

rblunk — Wed, 28 Mar 2018 01:56:23 GMT

No spaces. They tried multiple times and so have I to send one to myself.

Re: invalid email when invoicing

rblunk — Wed, 28 Mar 2018 01:57:31 GMT

I also got an email from the forums notifying of your reply.

Re: invalid email when invoicing

Chad — Wed, 28 Mar 2018 18:26:13 GMT

That's really weird @rblunk.

We can't really do any troubleshooting on the community since this issue will require access to your account. I recommend reaching out to our Customer Success Team so they can do some testing and possibly send this issues to the Engineering Team.

If you need your customer code I would check out Customer Code & Phone Number - Where is it?