thread Magstripe will not read cards. Manual entry only. in Archived Discussions (Read Only)

Magstripe will not read cards. Manual entry only.

IvyBear — Sat, 07 Apr 2018 00:22:33 GMT

Just hooked up my new magstripe reader and it will not read cards, acknowledge them in any way. No error messages. My phone does acknowledge the plug in is there, but i am forced to manually key in the credit card numbers. I downloaded square software last week so should have the most up to date software. I have my first sales day tomorrow, please help!

Re: Magstripe will not read cards. Manual entry only.

ACAcatering — Sat, 07 Apr 2018 01:14:37 GMT

Do you happen to have a case on your phone? If so, try taking the case off, and make sure the reader is fully seated.

Re: Magstripe will not read cards. Manual entry only.

puka — Sat, 07 Apr 2018 14:50:05 GMT

Hey @IvyBear! You can try out these troubleshooting tips in addition to @ACAcatering's suggestion. If you're still having issues, get in touch with our CS team and they can advise on any further troubleshooting.

Hope that helps!