thread I am not getting any transactional email. in Archived Discussions (Read Only)

I am not getting any transactional email.

KofC15456 — Mon, 23 Apr 2018 11:49:16 GMT

I am not getting any deposit notifications, online order notication, or any other email listed under Transactional Email. I check my spam, turn off my spam filtering, added the 3 square domains to my white list and I am still not getting them.

Any other ideas?

Re: I am not getting any transactional email.

briankrohn — Mon, 23 Apr 2018 12:29:32 GMT

I just had a customer (luckily a previous customer get ahold of me about an order she placed that expired.) I wasnt notifed of the order or the expiration via email - luckily she is going to order again and wasnt in a time sensitive situation - otherwise I would have lost a sale! Can we get this fixed ASAP? And add text messaging to the notification of a sale?

Re: I am not getting any transactional email.

Tom — Tue, 24 Apr 2018 19:20:09 GMT

Hey @KofC15456, and @briankrohn, thanks for flagging this and sorry to hear about the trouble with email notifications.

Appreciate you taking the time to troubleshoot, though for good measure—please give the additional tips listed in this resource a run-through: Email Delivery Issues. If those don't get you where you need to be right away, please let our CS Team know. They'll be able to take a look behind the scenes and make sure this gets resolved ASAP.

Re: I am not getting any transactional email.

KofC15456 — Tue, 24 Apr 2018 19:29:35 GMT

Hey Tom.

I did see that article and have tried everything listed. I could not find a way to log a support ticket, which is why I posted here. Thank you posting the link, I will open a ticket now.

Re: I am not getting any transactional email.

Tom — Tue, 24 Apr 2018 19:42:18 GMT

Got it. Thanks again for taking the time to confirm, @KofC15456. Please don't hesitate to let me know if anything else comes up or if you're having trouble getting in touch!

Email

jcasciola — Mon, 04 Jan 2021 02:39:59 GMT

Up to about eight months ago, I received an email notification from Square of every transaction. This ceased and now I do not receive. I made no settings changes. How can I reestablish this on the account?

Re: Email

ashc — Mon, 04 Jan 2021 14:23:30 GMT

Hi @jcasciola and welcome to the Community.

I moved your post to an existing thread that addresses this issue.

Check out the Best Answer for details.