thread How can i reimburse a customer when estimated shipping cost was more than actual cost? in Archived Discussions (Read Only)

How can i reimburse a customer when estimated shipping cost was more than actual cost?

Laurali — Wed, 19 Apr 2023 15:53:55 GMT

I took a pkg to the post office to determine actual shipping cost & the customer paid the invoice. When I mailed the pkg, the actual cost was less than originally quoted. I want to reimburse the customer the difference but can't figure out how. Any help is greatly appreciated.

Re: How can i reimburse a customer when estimated shipping cost was more than actual cost?

TheRealChipA — Wed, 19 Apr 2023 16:17:56 GMT

Hi @Laurali. From your dashboard, find the transaction in your transaction list. Open it and tap on the three dots in the upper right corner, then select Issue Refund. Enter the amount to be refunded and submit that. This will be returned to the customer’s payment card. Please note that you will not be refunded the Square fees on the amount of the refund. However, the customer will receive the full amount of the refund you enter.

Re: How can i reimburse a customer when estimated shipping cost was more than actual cost?

JK_Fiber_Art — Wed, 19 Apr 2023 16:20:27 GMT

Hi Laurali,

See if this info helps. If not, I'm sure someone here can offer some additional details.