thread Re: Instant deposit withdrew my amount from my bank account rather than depositing. in Archived Discussions (Read Only)

Instant deposit withdrew my amount from my bank account rather than depositing.

JKMN — Sat, 28 Apr 2018 03:08:36 GMT

Anyone ever try instant deposit and have it withdraw the funds from you account rather than deposit them? I got an email confirming the deposit but the money was subtracted from my bank account

Re: Instant deposit withdrew my amount from my bank account rather than depositing.

VanKalkerFarms — Sat, 28 Apr 2018 12:45:14 GMT

I would check your disputes page to see if that is why a debit happened on your account. https://squareup.com/dashboard/sales/disputes

Re: Instant deposit withdrew my amount from my bank account rather than depositing.

JKMN — Sat, 28 Apr 2018 13:27:50 GMT

There is nothing listed in my disputes. I’ve never had any issues when I do the normal deposit and this is my first time trying instant......will most likely be my last.

Re: Instant deposit withdrew my amount from my bank account rather than depositing.

katieand — Mon, 30 Apr 2018 14:24:33 GMT

Hi @JKMN - This definitely looks like it needs more investigation since it doesn't sound right. Since we don't have access to account specific information in the community, I suggest you call or email our team to get help directly.

To call or email go to squareup.com/help/contact and follow the prompts until you see a blue line underneath that says "I don't see my issue." By clicking that, you'll be able to call with your customer code or email for more help!