thread Re: Ways to process returns from Counterpoint to Square? in Archived Discussions (Read Only)

Ways to process returns from Counterpoint to Square?

lewestlake — Mon, 30 Apr 2018 19:19:03 GMT

We are in the process of switching our POS from Counterpoint NCR to Square. We just wanted to ask how others have processed returns if a customer has a receipt issued in Counterpoint? Also, if we can't use the Square gift cards because we are a franchise, how to return items on Square with a Counterpoint receipt?

Re: Ways to process returns from Counterpoint to Square?

internetzorro — Mon, 30 Apr 2018 22:45:26 GMT

You should be able to reverse through your previous vendor. That is really the only way, and hopefully you will recover a portion of the transaction fees you had already paid. Your previous vendor will debit your bank account if the transaction is for previously settled funds.

Re: Ways to process returns from Counterpoint to Square?

Chad — Wed, 02 May 2018 00:12:10 GMT

@intenetzorro hit the nail on the head on this one.

We can't issue refunds for payments taken on other Point of Sale systems. If you have any questions please let me know! I would be happy to help out.