thread Email Marketing Campaign Management: Notifications and Unsubscribed Customers in Archived Discussions (Read Only)

Email Marketing Campaign Management: Notifications and Unsubscribed Customers

purplebutterfly — Tue, 08 May 2018 15:43:15 GMT

A customer recently told me she had not received an email we sent via Square Marketing. I checked the Customer Directory and saw that the email address was mistyped when I entered it. Is there a way that Square Marketing reports bounced emails so we can go in and try to correct them? I've added a lot of emails to the system manually and I wouldn't be surprised that a few more are bad.

Neil

Re: Email Marketing Campaign Management: Notifications and Unsubscribed Customers

EJ_ — Wed, 09 May 2018 17:03:25 GMT

Hi @purplebutterfly

The Customer Directory does have a feature that corrects invalid email addresses from being

entered, so it's likely that while you entered the wrong info for your customer, it might actually be a valid email address for someone in the world.

There's not really a good way that I've seen to help with this other than doing a manual audit of your customers emails. Hopefully one of your fellow sellers can chime in with a good workaround for you.