thread Re: Change subject line in order confirmation email in Archived Discussions (Read Only)

Change subject line in order confirmation email

drleipold — Tue, 12 Jul 2022 19:03:14 GMT

Currently, the subject line for an order confirmation email is "Your download is ready!" I can't figure out how to change it. I had to select the "digital products" category for items but I'm just delivering a digital coaching NOT a download. So I absolutely HAVE to change the subject line since it won't make sense to my clients. Is there a way to do that?

Re: Change subject line in order confirmation email

HC_Charlie — Tue, 12 Jul 2022 19:38:27 GMT

Hello @drleipold thanks for your post. Try this link and see if it takes you to your settings to change the text in those emails. If this link doesn't work, go to your Dashboard...

Online > Marketing > Communications > Email and Text alerts

I hope this helps answer your question.

Re: Change subject line in order confirmation email

drleipold — Tue, 12 Jul 2022 21:23:04 GMT

Yes, I know how to change the text in an email...I need to change the subject line of the email when it's delivered. Right now the subject line reads: "Your download is ready." But I don't have any downloads. This doesn't make sense to my clients. How to I change the text of the email SUBJECT LINE?

Re: Change subject line in order confirmation email

Tommer — Fri, 29 Jul 2022 13:59:14 GMT

I have the same issue.

It is completely ridiculous that you can't change the subject line on these automated emails.

Square keeps pushing new features but missing some very basic stuff.

Re: Change subject line in order confirmation email

erodgers411 — Thu, 06 Oct 2022 15:21:57 GMT

Hi there - have you been able to figure out how to change the Confirmation email Subject Line not stating your download is ready? I feel like this is going to hinder my usage of the tool.

Thank you!
Erin

Re: Change subject line in order confirmation email

Tommer — Fri, 07 Oct 2022 12:34:00 GMT

@erodgers411 There is no solution until they change it.

It is included in my list of changes that is being reviewed by Square. Please like to show how important it is.

https://www.sellercommunity.com/t5/Square-Online/Product-Suggestions-October-2022/idc-p/399533#M1769