thread Re: Redeeming an e-gift card in Archived Discussions (Read Only)

How do I clear the balance of an e-gift card?

jj — Thu, 29 Oct 2020 15:08:31 GMT

I recently had a client buy an e-gift card for her mother. The mother isn’t tech savvy and didn’t have the e-gift receipt. How can I apply the e-gift so it shows as redeemed? TIA!

Redeeming an e-gift card

jj — Thu, 10 May 2018 21:35:19 GMT

I recently had a client buy an e-gift card for her mother. The mother isn’t tech savvy and didn’t have the e-gift receipt. How can I apply the e-gift so it shows as redeemed? TIA!

Re: Redeeming an e-gift card

Chad — Fri, 11 May 2018 00:17:06 GMT

Hello @jj! Clearing the balance on an eGift Card is pretty easy!

if you're looking to clear the entire balance of the card head to your Square Dashboard and click on Sales from the menu on the left. From here click on Transactions at the top of your screen. You should be able to find the eGift card by name or you can use the last 4 digits of the card used to purchase it. Once you click on the transaction you'll see the option to clear the balance on the card.

If you have any other questions please let me know!

Re: Redeeming an e-gift card

jj — Fri, 11 May 2018 04:38:18 GMT

OK I see that ... but I’ve tried to doma - and + for the amount and can’t get it to clear. It should now be a zero balance...?

Re: Redeeming an e-gift card

Chad — Fri, 11 May 2018 18:46:18 GMT

Hey @jj, I don't full understand your question. Could you provide some additional details about the steps you're taking?

Re: Redeeming an e-gift card

JReed1 — Thu, 19 Dec 2019 21:31:10 GMT

I followed instructions and when entering 0.00 in the remaining balance filed the submit button isnt highlighted so I cannot click it. Suggestions?

Re: Redeeming an e-gift card

VCH — Fri, 20 Dec 2019 00:22:49 GMT

I am having the same problem. I enter $0.00 as the balance but the "Clear" button can't be confirmed. The redemption code is 16 digits so also won't allow it to be redeemed as a gift card.

Re: Redeeming an e-gift card

VCH — Fri, 20 Dec 2019 00:26:16 GMT

I just figured it out on my tablet though. You have to search for the transaction (which could be a while back if not redeemed soon). When you find the transaction, click on it and it gives you the option to clear it. I never figured it out on the laptop full site though.

Re: Redeeming an e-gift card

SarB — Sun, 02 Feb 2020 06:04:19 GMT

Exactly the same problem I'm having. It won't let me clear any amount from the balance and I didn't bother getting the code from the customer because I knew she had it and who had bought it for her etc. but now the balance is stuck.

Re: Redeeming cab charge card

akafandi — Mon, 03 Feb 2020 22:34:59 GMT

Can we get payment by cab charge card ? Anyone help please? Thanks

Re: Redeeming an e-gift card

Alex_ — Mon, 03 Feb 2020 18:24:59 GMT

Hey @SarB

Thanks for posting and welcome to the Community! I would try logging onto your dashboard on the computer and following these actions. Gift Cards > Overview > Click on the Gift Card from the list > Clear Balance > Type in the exact amount > Click outside of the space > Clear.

Hope this helps, if not, let us know by replying in this thread.

Re: Redeeming an e-gift card

AwakenedHearth — Fri, 15 May 2020 20:07:46 GMT

Thank you for your help! I am experiencing the same issues as previous querents - the clear button, once remaining balance is entered, won't highlight and can't be clicked. I do not see the full gift card code to enter manually either, only the last 5 numbers, which won't go through... I have tried both on my laptop and on my phone app, neither work... any ideas and suggestions?

much thanks!

Re: Redeeming an e-gift card

Alex_ — Sun, 17 May 2020 18:23:53 GMT

Hello @AwakenedHearth

Thank you for posting in the Seller Community. Welcome.

Sorry to hear about this, what browser are you using to try and access your dashboard?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Redeeming an e-gift card

AwakenedHearth — Sun, 17 May 2020 17:58:33 GMT

Thank you, Alex!

i was able to clear the cards today from my app. Yesterday it just wouldn’t work on either app or laptop. I am still not completely certain that this is the correct way to redeem an e-gift card - go to checkout, gift cards, put in the code, clear card...then it asks the reason for clearing it...no mention of services rendered. Is “cash out” the correct answer in this case? Just a little confused...

thanks for your help 🙏🏻💖

Re: Redeeming an e-gift card

Alex_ — Sun, 17 May 2020 18:31:07 GMT

Hi @AwakenedHearth,

No worries. All you have to do is make sure you have the option to process gift cards enabled in your settings. After opening the Square app, please tap on the three little lines on the left hand side and go to Settings > Payment Types > make sure Manual Gift Card Entry is flipped on (blue).

Once you have a customer come in to make a purchase, select that option, and enter the full gift card number they were provided with.

Please let me know if you have any other questions by replying to this thread. Happy to help.

Re: Redeeming an e-gift card

AwakenedHearth — Sun, 17 May 2020 18:36:17 GMT

Thanks Alex - manual GC entry was on.

so - coming back to my previous question - the steps I outlined are the correct ones to redeem a GC, and the correct option to check is “cashed out”?

Re: Redeeming an e-gift card

Alex_ — Mon, 18 May 2020 19:09:50 GMT

@AwakenedHearth,

You shouldn't have to mark it as cash after running the gift card. Are you able to provide a screenshot of where you are going to process this? I'm happy to take a look.

Re: Redeeming an e-gift card

BearHairByChuck — Thu, 11 Jun 2020 01:27:20 GMT

I have tried the same thing, the person that bought the e gift card does not have the Card number. So i can't redeem it. I tried clearing, and no such luck.

Why cant i just enter the last 4 digits to redeem the gift?? Would make since to me.
Thanks,

Chuck

Re: Redeeming an e-gift card

BearHairByChuck — Thu, 11 Jun 2020 03:46:33 GMT

Finally figured out how to redeem through appointments, you have to charge "card on file". Choose the gift card, and do it that way. not by the obvious "Gift card"

Thanks for being so Clear!

Re: Redeeming an e-gift card

nika — Fri, 12 Jun 2020 13:25:17 GMT

Sorry for the confusion @BearHairByChuck- Glad you were able to get it figured out!