It looks like a transaction can only be refunded, not VOIDED or CANCELLED, yes?

DT_BLCC — Fri, 18 May 2018 16:36:59 GMT

The transaction just occured. We'd like to simply void or cancel it so that we never get the funds and the customer doesn't hae to wait 9 - 14 days for their refund.

Re: It looks like a transaction can only be refunded, not VOIDED or CANCELLED, yes?

Tom — Fri, 18 May 2018 21:43:45 GMT

Hey @DT_BLCC, welcome to the seller community and thanks for bringing this up.

Generally speaking, if you can void or comp a payment that hasn't yet completed processing. If the payment did complete processing successfully, you can issue a refund right away—though you are correct that it can take 9-14 working days for the customer's card to reflect the credit. For more information on this timeline, have a look at this article: Refund Overview.

Hope this helps clear things up a bit more. If you'd like a team member to take a closer look into a specific payment, please get in touch with our Customer Success Team directly. They'll be able to provide a status update.

thread It looks like a transaction can only be refunded, not VOIDED or CANCELLED, yes? in Archived Discussions (Read Only)

It looks like a transaction can only be refunded, not VOIDED or CANCELLED, yes?

Re: It looks like a transaction can only be refunded, not VOIDED or CANCELLED, yes?