thread Is there a way to undo a no show? in Archived Discussions (Read Only)

no show reversal

btchu — Tue, 22 May 2018 00:33:10 GMT

Is there a way to reverse a no show from a clients profile? Sometimes we mark a client as a no show by accident and need to undo the no show in their profile so that they are not penalized when they book future appointments. Is there a way to do this?

Re: no show reversal

puka — Fri, 25 May 2018 22:36:02 GMT

Hi @btchu - Unfortunately, this is not an available feature at this time. However, I have passed on your feedback to our Appointments team. We'll make sure to announce it if this changes in the future.

Is there a way to undo a no show?

Alexx_ajp — Mon, 06 Apr 2020 20:12:11 GMT

I accidentally clicked no show on a customer. Is there any way I can undo the no show?

Re: Is there a way to undo a no show?

JustinC — Wed, 08 Apr 2020 14:42:43 GMT

@Alexx_ajp

Looks like another seller beat you to asking the same question 😔 At this time, the ability to undo 'no-show' from a client's provide is not available.

Tagging your post so our Appointment's Product Team can see that your asking for this feature.

Re: no show reversal

BiosoundChris — Thu, 22 Sep 2022 18:08:48 GMT

Hello 🙂 I accidentally marked my client as a No Show. Is the Square CRM system updated to have this as a reversal option? If so, please advise. Thank you :0)

Re: no show reversal

JJ_ — Sat, 24 Sep 2022 15:20:51 GMT

Hello @BiosoundChris Since we prompt for confirmation when marking as No Show we currently don't have a way to undo this selection. However, you are able to refund any applicable fees via the Transactions page.