thread Re: How do I stop sending "egift cards available" monthly email messages? in Archived Discussions (Read Only)

How do I stop sending "egift cards available" monthly email messages?

9911 — Fri, 25 May 2018 12:46:01 GMT

Every month my entire client list gets an auto email "Gift Cards From (my company name) Now Available!" I've gone to active campaigns and it says I have no active campaigns. How do I stop this auto email from sending?

Re: How do I stop sending "egift cards available" monthly email messages?

Chad — Fri, 25 May 2018 22:15:57 GMT

Hello @9911, welcome to the Seller Community!

This is really weird, if you head to the Gift Card tab on your Square Dashboard there is a button to send a marketing email for e-gift cards. Although this should be a one time email, rather than reoccurring on a monthly basis.

I recommend reaching out to our Customer Success Team so they can take a closer look at this. This sounds like something our Engineering Team might have to look at.

Re: How do I stop sending "egift cards available" monthly email messages?

Jacks99 — Sat, 24 Nov 2018 02:47:30 GMT

Just wondering if you were ever able to edit/stop the monthly emails? I'm trying to figure that out as well! Thanks in advance!

Re: How do I stop sending "egift cards available" monthly email messages?

EJ_ — Mon, 26 Nov 2018 16:50:29 GMT

@Jacks99 Were you able to check your recurring campaigns and make sure there isn't a monthly sending happening there?

As Jack mentioned above, the eGift Cards campaign is a one time send that is enabled through the Gift Cards section of your Dashboard.

Re: How do I stop sending "egift cards available" monthly email messages?

Jacks99 — Tue, 27 Nov 2018 20:47:00 GMT

Hey, I read on another thread that the "free" campaign for egift cards doesn't give you the same reports at a normal "campaign." My dashboard says I don't have any campaigns. I set the free marketing email up to send twice to all reachable customers. Fortunately I don't need to edit anything but didn't know if it was possible either. So, now I know! Thanks for following up though!