thread Re: How do I find where I texted someone their receipt? in Archived Discussions (Read Only)

Is there a way to retrieve a customers phone number or email from a receipt?

LittleCritters — Thu, 07 Jun 2018 00:07:00 GMT

I sent a cash receipt by text to a customer. Is there anyway to retrieve that customer's cell phone number?

Re: Is there a way to retrieve a customers phone number or email from a receipt?

Chad — Thu, 07 Jun 2018 00:38:10 GMT

Hello @LittleCritters, welcome to the Seller Community.

If a customer entered their email address or phone number for a digital receipt you will not have access to this information. When a customer enters their information for a receipt we agree to only use this information to send them receipts or marketing materials from businesses they frequent.

In the future I recommend checking out our Customer Directory. This allows you to create a profile for your customer and store their contact information.

How do I find where I texted someone their receipt?

Athenasbyjenn — Sun, 17 Jun 2018 13:40:20 GMT

I texted one of my customers their receipt but I can’t seem to find who and where? Is there a place to find this information?

Re: How do I find where I texted someone their receipt?

Athenasbyjenn — Mon, 18 Jun 2018 01:16:15 GMT

Bump!

Re: How do I find where I texted someone their receipt?

EJ_ — Tue, 19 Jun 2018 19:16:40 GMT

Hi @Athenasbyjenn

I've moved your post over to this existing thread that one of your fellow Square sellers created previously.

Unless you stored their contact information within your Customer Directory, you're not able to access the phone numbers or email addresses that customers provide for their receipt preference.