https://community.squareup.com/t5/Archived-Discussions-Read-Only/Customer-Directory-Why-are-some-customers-are-marked-quot-Never/m-p/86586#M41963 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/119188">@valleycryo</a>. In your Customer Directory <STRONG>Never</STRONG>&nbsp;indicates that that customer has never visited your business, and a "visit" means they purchased an item/service at your business.&nbsp;</P> <P>&nbsp;</P> <P>Did you import any customer/customer information from another customer management tool? You would see <STRONG>Never</STRONG> if you added a profile from another system but they haven't visited your business since.</P> <P>&nbsp;</P> <P>Or could an employee have created a customer and then forgotten&nbsp;to add that customer to a sale? If you click on a profile you can see if an email address or phone number has been added. Or, if a duplicate profile exists for a customer you'll also see this at the top of the customer profile. If the profile looks incomplete,&nbsp;e.g. there isn't an email or phone number, or if there is a duplicate entry that could be an&nbsp;indication that it was created by mistake.</P> Sun, 08 Jul 2018 19:10:20 GMT Helen 2018-07-08T19:10:20Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Customer-Directory-Why-are-some-customers-are-marked-quot-Never/m-p/86579#M41962 <P><SPAN class="prokeys-snippet-text"><EM>The title of this thread has been edited from the original: <SPAN class="GAMHBAKCORB GAMHBAKCESB">Customer Directory - Last Visited</SPAN></EM><BR /><BR /></SPAN>What would the reason for a customer to have marked "Never" in the Last Visited column of the customer directory?&nbsp; I have numerous entries of clients who have definitely visited and the directory is not tracking appropriately.</P> <P>Any ideas?</P> <P>Thank you.</P> <P>&nbsp;</P> Sun, 08 Jul 2018 19:11:45 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Customer-Directory-Why-are-some-customers-are-marked-quot-Never/m-p/86579#M41962 valleycryo 2018-07-08T19:11:45Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Customer-Directory-Why-are-some-customers-are-marked-quot-Never/m-p/86586#M41963 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/119188">@valleycryo</a>. In your Customer Directory <STRONG>Never</STRONG>&nbsp;indicates that that customer has never visited your business, and a "visit" means they purchased an item/service at your business.&nbsp;</P> <P>&nbsp;</P> <P>Did you import any customer/customer information from another customer management tool? You would see <STRONG>Never</STRONG> if you added a profile from another system but they haven't visited your business since.</P> <P>&nbsp;</P> <P>Or could an employee have created a customer and then forgotten&nbsp;to add that customer to a sale? If you click on a profile you can see if an email address or phone number has been added. Or, if a duplicate profile exists for a customer you'll also see this at the top of the customer profile. If the profile looks incomplete,&nbsp;e.g. there isn't an email or phone number, or if there is a duplicate entry that could be an&nbsp;indication that it was created by mistake.</P> Sun, 08 Jul 2018 19:10:20 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Customer-Directory-Why-are-some-customers-are-marked-quot-Never/m-p/86586#M41963 Helen 2018-07-08T19:10:20Z