thread Re: Customers cannot open my restaurant's website. in Archived Discussions (Read Only)

Customers cannot open my restaurant's website.

californiablue6 — Sun, 24 Jul 2022 00:22:44 GMT

My restaurant's website is

www.oxboneramen.com

Customers cannot open the website / HP.

Can you please help me on this?

Re: Customers cannot open my restaurant's website.

Ria — Sun, 24 Jul 2022 13:12:12 GMT

Hi @californiablue6 - Welcome back to The Seller Community, it's always nice to you pop in with questions 😊

Happy to provide you with some details.

I was able to take a look at your site and it appears that your SSL certificate is not functioning properly and causing your customers to get an error.

Because your domain is not through Square but is pointing to Square using DNS records there's likely a DNS issue causing this.

Looks like you may have an extra A record that's triggering the error.

Please contact your domain registrar at your earliest convenience to correct this issue.

I hope this helps.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Customers cannot open my restaurant's website.

californiablue6 — Sun, 24 Jul 2022 19:49:33 GMT

Hi @Ria

Thank you for your reply.

Can you please check my homepage again?

www.oxboneramen.com

Re: Customers cannot open my restaurant's website.

Ria — Sun, 24 Jul 2022 20:51:45 GMT

Hi @californiablue6 - looks like everything still reflects the same.

I'm still receiving an error saying the connection is not private.

Feel free to follow up with me if I can further assist with getting this resolved, i'm happy to help.

Re: Customers cannot open my restaurant's website.

californiablue6 — Sun, 24 Jul 2022 21:20:39 GMT

@Ria

I am using Namecheep. Can you please send me a link what I need to confirm in Namecheap dashboard "advanced DNS" ?

Re: Customers cannot open my restaurant's website.

JJ_ — Mon, 25 Jul 2022 18:01:27 GMT

Hey there @californiablue6

Here is the information you need to connect your domain to Square Online.

Re: Customers cannot open my restaurant's website.

californiablue6 — Mon, 25 Jul 2022 19:08:42 GMT

@JJ_

how about now?

can you please go to my website?

wew.oxboneramen.com

and please tell me what problems i have now ?

Re: Customers cannot open my restaurant's website.

JJ_ — Tue, 26 Jul 2022 13:29:37 GMT

I just tested your site and it looks great on my end. Can you confirm this @californiablue6?

Re: Customers cannot open my restaurant's website.

californiablue1 — Wed, 27 Jul 2022 01:53:40 GMT

@JJ_

It seems everything is fixed now. thank you so much !