thread Re: Register Customer Facing Screen data entry in Archived Discussions (Read Only)

Register Customer Facing Screen data entry

HC_Charlie — Sun, 19 Aug 2018 11:46:09 GMT

I started getting customers to enter their data at my store, however the customer facing screen shows input fields for Name, email, address, company, phone, etc. I think I found in my dashboard to customize these fields, and some already appear turned off. However, my customers are still seeing all of these fields which are unnessary to me, like company.

Is there another spot to customize these fields?

Re: Register Customer Facing Screen data entry

Tom — Tue, 21 Aug 2018 19:17:17 GMT

Hey @HC_Charlie, thanks for bringing this up. Are you referring to being able to customize the customer-facing screen on Square Register? At this time, the ability to edit field visibility of the customer-facing screen isn't available—though I will share your post with our Register Team.

Out of curiosity, which dashboard tab or URL allowed you to customize fields? I want to be sure I'm on the same page and that I'm forwarding to the proper team members. Appreciate your time!

Re: Register Customer Facing Screen data entry

HC_Charlie — Tue, 21 Aug 2018 19:24:14 GMT

Under Customers...Settings...Customer Profiles.

I see Configure Profiles, with the ability to turn on/off the following:

Field Name

Company

Text Input

Reference ID

Text Input

Birthday

Date

Re: Register Customer Facing Screen data entry

Tom — Wed, 22 Aug 2018 01:15:02 GMT

Thanks for replying with that information, @HC_Charlie. I see what you mean—the Customer Profiles tab doesn't clearly indicate where these fields will display. I'm surfacing this with the proper team members and I'll point out an opportunity to make this evident in the dashboard vs. app.

As for editing the appearance of the customer-facing screen, I don't have any other updates available at this time. We'll definitely return as any other developments come through. Appreciate your patience on this one.

Re: Register Customer Facing Screen data entry

Tom — Wed, 22 Aug 2018 23:04:40 GMT

Circling back here with a bit more clarification—the custom fields that you add to the Customer Profile tab display only to the seller-facing screen on Square Register. In addition, the ability to remove fields from the customer-facing display is not available at this time.

I wasn't able to access a specific timeline for when there will be an opportunity to surface custom fields in the customer-facing screen, so you'll want to be sure you review/ask for any imperative information needed in a custom field as you save these details.

Again, thank you for your patience and please keep in touch for updates!

Re: Register Customer Facing Screen data entry

Pintuna — Thu, 04 Mar 2021 16:03:39 GMT

Hi guys,

Is this issue fixed? The customer facing display has a few fields that we don't need to capture and would like to not display them. It is causing unnecessary delays and customer questions. Do let us know. Thanks!

Re: Register Customer Facing Screen data entry

nika — Sat, 06 Mar 2021 19:58:00 GMT

Hi @Pintuna- Appreciate you checking in! I reached back out to our Product Team about this, and they confirmed that it still isn't supported. However, they're considering working on the customer facing display fields in the future. I don't have an exact timeline for when it would be implemented but if it is, we'll update this thread.

Re: Register Customer Facing Screen data entry

Pintuna — Sun, 07 Mar 2021 18:26:02 GMT

@nika thank you for checking in with the product team. Any work around for this - is it possible to hide the fields (the ones we do not need) programmatically?

Re: Register Customer Facing Screen data entry

nika — Tue, 09 Mar 2021 16:47:24 GMT

Unfortunately no workarounds @Pintuna. I'll keep an ear out if this changes!

Re: Register Customer Facing Screen data entry

regionwine — Wed, 09 Jun 2021 15:26:10 GMT

Hi guys,

Is this issue fixed? The customer-facing display has a few entry fields that we don't need to capture and it is a huge pain for our employees and huests.

Re: Register Customer Facing Screen data entry

nika — Wed, 09 Jun 2021 15:43:25 GMT

Thanks for checking in @regionwine. No updates to share just yet.

Re: Register Customer Facing Screen data entry

TGPH — Sat, 05 Feb 2022 19:32:40 GMT

Why can't we remove the fields!

Re: Register Customer Facing Screen data entry

JJ_ — Sat, 05 Feb 2022 19:47:15 GMT

At this time this is still a feature request @TGPH.

I understand this is frustrating but our product team is aware of this situation.

I will pass this over to our product team for their visibility.

Re: Register Customer Facing Screen data entry

regionwine — Mon, 07 Feb 2022 00:34:20 GMT

PLEASE FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Register Customer Facing Screen data entry

Harkerhouse — Sat, 26 Feb 2022 21:35:50 GMT

I agree! We would like to modify or hide fields on the customer facing display for the Register.

Re: Register Customer Facing Screen data entry

regionwine — Fri, 12 Aug 2022 22:39:33 GMT

Is there any updates on this? We have been working with multiple square developers and still haven't resolved the issue. Is there any chance of replacing the customer facing display with an iPad in order to allow for customization?

Re: Register Customer Facing Screen data entry

JJ_ — Sat, 13 Aug 2022 14:57:23 GMT

The only way to use an iPad as a facing display would be using the Square Stand as checkout instead of the Square Register @regionwine. I don't have any new updates at this time.

Re: Register Customer Facing Screen data entry

doctxmac — Mon, 10 Apr 2023 06:29:14 GMT

Any traction on this feature? We only want to capture mobile phone number and name as mandatory items. Email would be optional, but I would like to hide the remainder of the fields and the documentation is still clear on the correlation between the hidden fields option and the application. We are using the Square Register.

Re: Register Customer Facing Screen data entry

Kassi_ — Mon, 10 Apr 2023 11:23:15 GMT

Welcome to the Community, @doctxmac -

I don't have an update for this specific feature request for the Square Register. I would suggest posting this on the Ideate Board, so when information becomes available a Community Moderator will update the status to keep you in the loop.

Thank you for reaching out about this!