thread Re: Reader stuck in transit in Archived Discussions (Read Only)

Reader stuck in transit

MICompass — Fri, 31 Aug 2018 14:48:05 GMT

The tracking info on my reader has shown "TENDERED TO DELIVERY SERVICE PROVIDER" in Hebron, KY 41048 US since August 10th. What do I do?

Re: Reader stuck in transit

katieand — Mon, 10 Sep 2018 18:46:59 GMT

Hi @MICompass - Sorry to hear about this shipping delay! I'm following up over PM so I can find out more about your order to get this fixed 🙂

If you ordered a magstripe reader and you need it sooner rather than later, you can also visit a local retailer to pick one up in person. https://squareup.com/us/en/where-to-buy

Re: Reader stuck in transit

FK98 — Tue, 02 Apr 2019 15:51:43 GMT

I am having the same issue, mine has been telling me the same thing since February.

Re: Reader stuck in transit

puka — Wed, 03 Apr 2019 14:02:17 GMT

Hey @FK98 - Reach out to our CS team and they can help you track down your reader or send a new one if necessary.