thread Re: Other Payment Category and Voids in Archived Discussions (Read Only)

Payment not processing — payment method is 'other'?

wolfewoman13 — Mon, 17 Sep 2018 17:02:35 GMT

my husband took payment via mag reader. Is not showing up as a pending deposit or anything. Payment method is listed as "other" What is up and what can i do to fix it.

Re: payment not processing

Chad — Sat, 22 Sep 2018 17:42:35 GMT

Hello @wolfewoman13, welcome to the Seller Community!

I can shed some light on the payment method "other". It's an option on Square Point of Sale commonly used for recording payments by check. It's not limited to checks, but it creates a record of a payment. If a credit card was swiped with "other" selected, no payment information would have been recorded. You will need to reprocess this payment to recieve a deposit from a credit card.

Our Customer Success Team can reach out to this customer on your behalf and request them to contact you if they received an email receipt.

If you have any other questions, please feel free to reach out to me. 🙂

Re: payment not processing

wolfewoman13 — Sun, 16 Sep 2018 01:24:55 GMT

Thank you Chad. That was my assumption. I reached out to the customer myself and remedied the situation. Thank you for reaching out to me

What is "Other Tender"?

klangford — Fri, 21 Sep 2018 13:25:04 GMT

Hi there, We received a payment marked as "other tender". I don't see this hitting our bank as a deposit and not sure how to classify? Also when will it process to my account? Very puzzled as to how I can enter this $ in Quickbooks so that the sales reconcile against the reports from Square.

Any insight is helpful!

Thanks

Kristin

Re: What is "Other Tender"?

Chad — Sat, 22 Sep 2018 18:40:14 GMT

Hey @klangford, have you had the chance to see my response above?

Re: payment not processing

Windowlady — Tue, 16 Oct 2018 13:49:27 GMT

They already think they paid and have a receipt. How do I go to them and ask them to pay again? They used a credit card so won't that show up in their account as already paid?

Re: payment not processing

Helen — Thu, 18 Oct 2018 22:41:56 GMT

Hi @Windowlady. If you haven't already I recommend calling our Customer Sucess team. They'll be able to check your transaction history and confirm if this payment was processed as 'Other tender' (recorded) or if their card was actually charged. The number to call is 1 (855)700-6000 but you'll also need your customer code to speak to a team member.

I accepted payment under other it charged my customers card however I cannot seem to get it deposite

jweeks1971 — Sat, 13 Apr 2019 18:49:46 GMT

I exempted payment under other a charge the customers card however I can not get it to deposit into my account what do I do

Re: I accepted payment under other it charged my customers card however I cannot seem to get it depo

jweeks1971 — Sat, 13 Apr 2019 19:01:42 GMT

This has nothing to do with a receipt I Charge Customers card Ander ever it has not deposited into my account I cannot seem to access it in any way that I can find

Re: I accepted payment under other it charged my customers card however I cannot seem to get it depo

GlassJudy — Sat, 13 Apr 2019 19:08:03 GMT

Check out this thread which addesses your issue exactly. The post marked as Best Answer tells you what to do.

Re: I accepted payment under other it charged my customers card however I cannot seem to get it depo

jweeks1971 — Sat, 13 Apr 2019 19:56:54 GMT

Thank you so much that's it exactly 😀

Other Payment Category and Voids

3245 — Wed, 14 Oct 2020 17:33:32 GMT

We are new to Square and have a question. One of our associates put a M/C gift card under the Gift Card payment option. My bookkeeper said our settlement did not include the :Other Column"

Is there a way to recover funds?

Also if a customer changes their mind during a transaction, is there a way to void the transaction.

Thanks for your help.

Re: Other Payment Category and Voids

ashc — Thu, 15 Oct 2020 18:23:52 GMT

Hey @3245 and welcome to the Community!

I moved your post to one of the existing thread that addresses this same question for Cash/Other payments.

There's not a way to recover these payments since there was no actual card information captured once "Other" was chosen for payment tender.

You can reach out to our CS team as mentioned in the Best Answer to see if there was a digital receipt sent for our team to reach out to the customer on but can't guarantee we will be able to reach them to have them contact you to pay again.

Here's an existing thread on voiding transactions as well. You can only refund transactions but they can't necessarily be voided.

In the future don't hesitate to search your answer first either here on the Community search bar or the Support Center for your quickest answer too! The Seller Community is intended for seller to seller conversation so we don't typically respond here right away.

Re: payment not processing

Toni6952 — Fri, 16 Sep 2022 20:20:51 GMT

No help what so ever.

Re: payment not processing

JJ_ — Mon, 19 Sep 2022 00:46:52 GMT

Hello @Toni6952.

It seems one of your payments was recorded as Cash, as opposed to being processed as a Credit Card. If this was the case then please know that each time you use Square to accept a payment, you have the option to process a credit card or record a cash or other tender (check or 3rd-party gift card) payment.

The Cash and Other Tender payment options are available for organizational purposes only. No funds are actually processed when a payment is entered as cash – even if the card was swiped, and we’re not able to process these transactions as payment card information was never actually entered into our system. To process these funds and receive the transfer, you will need to contact your customer. Also, to balance out your books, you can always refund accidental Cash or Other Tender payments. Read more about issuing refunds.

If you’d like to disable the option to record Cash or Other Payment Types, or would like to move this option lower in your checkout screen, you can customize payment types at any time.

To disable this via Square Point of Sale visit More > Settings > Checkout > Payment > From here you can disable any undesired method.

To disable this via Virtual Terminal you can visit your Virtual Terminal Settings here.

Re: I accepted payment under other it charged my customers card however I cannot seem to get it depo

111nk — Wed, 01 Mar 2023 18:18:09 GMT

Same i still havent figured it out, my account says square paid me $0.01 out of the $5 my customer was charged...

Re: I accepted payment under other it charged my customers card however I cannot seem to get it depo

_Violet — Thu, 02 Mar 2023 21:08:29 GMT

Hi @111nk - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

It sounds like you should take a look at your Transfer Report. This will show you a breakdown of the fees deducted from the payment and the amount that was transferred to you.

Visit Balance in your online Square Dashboard.
Select the available balance section under locations.
Choose “view all transfers.”
Select a date range of your choice.
Select the transfer you’d like to view to see the transfer details, including individual card payment.

I hope this information is helpful but please do let me know if you have any additional questions.