thread Re: How do I enable Comp and Void? in Archived Discussions (Read Only)

How do I enable Comp and Void?

ispycigarsclub — Sat, 22 Sep 2018 01:08:46 GMT

Where do I enable comp and void?

Re: How do I enable Comp and Void?

Chad — Sat, 22 Sep 2018 01:22:44 GMT

Hello @ispycigarclub, welcome to the Seller Community! 🎉

You can enable Comp and Void on your Square Dashboard under the Items tab. Once you're on the Items tab > Settings > Comp and Void. From here you'll be able to create all of your comp and void settings. 🙂

If you still need help please feel free to reach out to me.

Re: How do I enable Comp and Void?

Masterptattoo — Sun, 16 Jun 2019 00:45:50 GMT

I don't have it showing in my items tab.

Re: How do I enable Comp and Void?

nika — Mon, 17 Jun 2019 18:07:47 GMT

Hey @Masterptattoo - to clarify: this would be done through your Online Dashboard, not the POS app.

So in the Dashboard, you'll click on Items > Settings > Comp and Void

Let me know if you run into any issues!

Re: How do I enable Comp and Void?

abinlbc123 — Fri, 04 Jun 2021 19:27:19 GMT

I see where you can create void or comp reasons, but I can't find where to actually void or comp an item in square online. How does that work?

Thank you,

Re: How do I enable Comp and Void?

JustinC — Fri, 04 Jun 2021 20:56:02 GMT

You're only able to comp and void through the POS app. That feature isn't available with Square Online @abinlbc123

Re: How do I enable Comp and Void?

abinlbc321 — Fri, 04 Jun 2021 20:56:59 GMT

Yep, kinda figured. Thanks for confirming. Cheers!

Re: How do I enable Comp and Void?

JustinC — Fri, 04 Jun 2021 21:49:00 GMT

No prob!! Cheers to you too 🙂 @abinlbc321

Re: How do I enable Comp and Void?

TinyFeetFarm — Mon, 02 Aug 2021 15:37:46 GMT

That doesn't answer the question... WHERE DO YOU ENABLE COMP/VOID?

I see where I can create reasons but not to ENABLE it

Re: How do I enable Comp and Void?

QBC_Concessions — Wed, 04 Aug 2021 02:38:57 GMT

I see where I will create a comp, but I still do not see an option to apply the comp on the POS. Please help!

Re: How do I enable Comp and Void?

bwall957 — Wed, 04 Aug 2021 13:43:01 GMT

lost card need to cancel card

Re: How do I enable Comp and Void?

tranguyen — Wed, 04 Aug 2021 13:47:39 GMT

Hey @QBC_Concessions, to comp or void an item, you'd need to click into the Current Sale tab at the top of your Point of Sale app.

From there, tap the item you want to comp. When you scroll down to the bottom, you should see the option to Comp Item or Remove Item.

I hope this will help!

Re: How do I enable Comp and Void?

Valentina — Wed, 04 Aug 2021 16:50:44 GMT

You can deactivate your Square Card right from your app, @bwall957. To do so:

Open the app and go to Balance > Checking.
Tap Get help with Checking and select from the options listed.
In case you need to, you can order a new card by selecting I lost my card.

P.S. Welcome to the Seller Community ✨

Re: How do I enable Comp and Void?

craftyedie — Fri, 18 Mar 2022 16:14:37 GMT

On your mobile device, you chose the item you want to comp., review sale, the tap that item. You'll get the choice to either comp the item or remove the item, then you can complete the transaction. It took me awhile to figure that one out!