thread Re: Disputing a Charge in Archived Discussions (Read Only)

What if customer disputes purchase after 3 days

Roofology — Sun, 23 Sep 2018 16:48:38 GMT

I have a customer that made dispute a purchase 3 days after the purchase initially took place in the money was deposited into my account what can happen? I've never had an issue like this before but I am dealing with a customer that is unreasonable can square take the money back out of my bank account?

Re: What if customer disputes purchase after 3 days

Kimmiesue12001 — Mon, 24 Sep 2018 04:17:06 GMT

Yes and they will debit your connected bank account and hold the funds until the disputed transactions is resolved. Square covers you for up to a max of $250.00 a month. If the funds are not available in your bank account after a few attempts they will withhold your future sales until paid.

Re: What if customer disputes purchase after 3 days

VanKalkerFarms — Mon, 24 Sep 2018 12:53:45 GMT

disputes are a part of a business, a bad part but you can handle it. here are a few pages from square explaining how disputes work. you'll want to login to your dashboard and start the paperwork as soon as you can. https://squareup.com/dashboard/sales/disputes

https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough

https://squareup.com/help/us/en/article/6137-speeding-up-the-disputes-process

https://www.sellercommunity.com/t5/Questions-How-To/Someone-Filed-a-Chargeback-Against-You-Now-What/td-p/32507

Disputing a Charge

netlover2017 — Mon, 25 Nov 2019 01:04:48 GMT

Hi,

Can a payment made via square 40 days ago using a debit card be disputed? Also can a payment made in July of this year be disputed?

Re: Disputing a Charge

ashc — Tue, 26 Nov 2019 13:04:58 GMT

Hi @netlover2017,

I moved your post to an existing thread in the Community around disputes.

Check out VanKalkerFarm's post for helpful links with details about the process.