thread Re: How do I charge the credit card the customer used to book appointment without marking it at n... in Archived Discussions (Read Only)

How do I charge the credit card the customer used to book appointment without marking it as no-show?

Kona2018 — Wed, 03 Oct 2018 14:21:41 GMT

How do I charge the credit card the customer used to book appointment without marking it at no-show?

Re: How do I charge the credit card the customer used to book appointment without marking it at n...

Tom — Wed, 03 Oct 2018 00:41:49 GMT

Hey @Kona2018, welcome to the seller community!

Thanks for bringing this up—you can do this with the Card on File feature. Once your customer's card is added to their profile after booking an appointment, follow these steps:

Open the Appointments app and select the appropriate appointment in your calendar.
Select Review and Check Out > Charge.
On the next screen, tap Card on File and select the appropriate customer.
Tap Charge.
Confirm the payment by tapping Charge one more time.

For more information, have a look at this article: Use Card on File with Square Appointments.

Hope this helps get you where you need to be. Please let me know if you have any further questions.

Re: How do I charge the credit card the customer used to book appointment without marking it at n...

Kona2018 — Wed, 03 Oct 2018 14:17:16 GMT

Thank you

Re: How do I charge the credit card the customer used to book appointment without marking it at n...

Tom — Wed, 03 Oct 2018 17:45:15 GMT

Happy to help! 🙂

Re: How do I charge the credit card the customer used to book appointment without marking it at n...

klashllc — Sat, 09 Sep 2023 15:24:11 GMT

What if the card is not saved to the customer but is on file for no show? Can the card info be received to take a payment?

Re: How do I charge the credit card the customer used to book appointment without marking it at n...

_Violet — Mon, 11 Sep 2023 17:33:05 GMT

Hi @klashllc - Thanks for reaching out to us here on the Square Seller Community👋 I'm happy to help you with this question.

If your client did not opt-in to provide their payment info for Card on File, you would not be able to charge their card for anything aside from no-show protection without the card being present. For future bookings, you can require clients to save a card on file while booking online and to authorize the card for future payments. For more info on this, please see this article from our Support Center.

I hope this information is helpful but please do let me know if you have any additional questions.