thread Re: Is there a way to void a refund or cancel a refund transaction? in Archived Discussions (Read Only)

Is there a way to void a refund or cancel a refund transaction?

MadisonDance — Fri, 05 Oct 2018 16:04:46 GMT

I selected a refund on accident and it was a transaction from the previous day. Is there a way to void the refund?

Re: Is there a way to void a refund or cancel a refund transaction?

VanKalkerFarms — Sat, 06 Oct 2018 19:52:46 GMT

unfortunately, refunds are not voidable. You would need to charge the customer again.

Re: Is there a way to void a refund or cancel a refund transaction?

darius2 — Fri, 30 Oct 2020 02:57:37 GMT

I am to refund a customer so I did but come find that the card that was charged in the first place is now cancel. So the refund is unable to recharge the original card.

Re: Is there a way to void a refund or cancel a refund transaction?

JustinC — Fri, 30 Oct 2020 15:51:07 GMT

At this point, the refund cannot be reversed, but as long at the customer's cancelled card is connected to the same bank account as the valid one, their bank should be able to rectify the credit.

@darius2

Re: Is there a way to void a refund or cancel a refund transaction?

Brian17210 — Mon, 04 Jan 2021 19:36:21 GMT

I need to reverse a refine our accidental charge it was not accidental

Re: Is there a way to void a refund or cancel a refund transaction?

Brian17210 — Mon, 04 Jan 2021 19:39:26 GMT

customer was not given a refund but we did touch accidental charge and it said refund pending

Re: Is there a way to void a refund or cancel a refund transaction?

ashc — Tue, 05 Jan 2021 12:30:43 GMT

Hi @Brian17210,

Accidental charge is a refund reason so Issue Refund must've been hit first to get to that.

We can't assist with reversing a refund here from the Community since it's intended for seller to seller conversations and we don't have access to account specifics here and most of the time they cannot be reversed.

You would've wanted to contact our direct CS team to see if this was possible if it was still pending but now it might be too late to attempt it. We can never guarantee a refund reversal so you might need to charge this customer again.

Re: Is there a way to void a refund or cancel a refund transaction?

Reinman100 — Tue, 14 Sep 2021 12:58:55 GMT

We sent a refund to a customer that is pending now, but no email was sent from square. The customer emailed us this morning that he cancelled that card and we must send refund to new card. Did you receive an email from square confirming your refund? I am assuming that we must wait to refund him again until we hear from square. Sounds suspicious to me, how can we get in touch with square representatives for answers?

Re: Is there a way to void a refund or cancel a refund transaction?

VanKalkerFarms — Tue, 14 Sep 2021 20:39:30 GMT

you will not be able to refund a credit card purchase to a different credit card. Credit cards can only be refunded back to the original card. Most credit card companies still accept refunds to a closed card and will automatically transfer that to the customer's new card.

Re: Is there a way to void a refund or cancel a refund transaction?

Mainc — Mon, 04 Oct 2021 19:15:45 GMT

This is not good if we are not able to reverse or have Cash app go after funds that are accidentally sent twice and other person says they did not receive it. i would like to know where it went and I think Cash app should be able to help or this not good Business!