thread Re: restore deleted customers in Archived Discussions (Read Only)

How do I restore deleted customers?

olivasdeoro — Thu, 02 Jul 2020 14:22:46 GMT

How do you restore deleted customers or groups?

Re: restore deleted customers

VanKalkerFarms — Sat, 13 Oct 2018 20:14:57 GMT

deleted is just that, deleted. there is not a way to restore once they are deleted. It warns you when deleting and you have to check the box that you understand it is permanent.

Re: restore deleted customers

EJ_ — Tue, 16 Oct 2018 17:16:08 GMT

Unfortunately @VanKalkerFarms is correct here.

Deleting a customer is a permanent action that you need to confirm before completing. You'll need to re-create a new customer profile for that customer moving forward.

Re: restore deleted customers

HDBT — Thu, 02 Jul 2020 13:54:08 GMT

I just found/searched this thread because one of my clients/customers profile was deleted by accident. She has been in and seen me since (she booked with me with square's online booking feature.) But when I click on her name in my appointments app, she still shows as deleted. How do I recreate a new customer profile for her? I want to make sure I don't delete her appointment history (which is just one appointment now)

Re: restore deleted customers

olivasdeoro — Thu, 02 Jul 2020 20:27:17 GMT

Square couldn't help me with this. I offered to contract their professional service to restore files from their back ups. It wasn't possible. Luckily I was using 2 different Marketing apps and had cancelled the other one about 3 months prior. I just reinstated my service and they had all of my contacts. I exported them and loaded them into Square.

Re: restore deleted customers

PRC — Wed, 23 Sep 2020 21:08:28 GMT

Once they have been deleted will I be able to recreate a customer profile on them should they choose to become a customer again?

Re: restore deleted customers

JustinC — Thu, 24 Sep 2020 15:57:56 GMT

For sure! You can always create customer profiles, even after a customer has been deleted. @PRC

Re: How do I restore deleted customers?

daveelevate — Sun, 20 Feb 2022 21:44:57 GMT

Here is my problem. I was just cleaning up my customer base. I created a new group and moved every customer that had an email address into that group. I then deleted the group that I moved it from thinking that all of my customers were now in the new group. When I checked to see if they were all there, about 1/2 of them were gone. That's around 330 emails I lost. This system is not very user friendly and because of that I just wiped have of my customer base.

Re: How do I restore deleted customers?

JJ_ — Wed, 23 Feb 2022 00:03:48 GMT

In order to have your customer directory restored to an earlier time, you would need to get in touch with our Support team. You should have the date and exact time you would like to revert to.

Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community