What do they use to ship & why can't I find my package

tam — Fri, 19 Oct 2018 09:27:21 GMT

I ordered a square on 23 Sept. It is still not here. I tried using the number they provided for tracking: Doesnt work in DHL, FEDEX, USPS, UPS... "Order Status" says they used DHL-- first mention of a carrier of any type. "Order Shipped" email seems to have either a button that doesn't work ["Track your Shipment"] or is just designed in a terrible and confusing way. Last known mention of it on the "Order Status" page says

TENDERED TO DELIVERY SERVICE PROVIDER

Compton, CA 90220 US
September 28, 2018
1:15am
ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
Compton, CA 90220 US
- September 27, 2018
- 11:40pm
Now these aren't anywhere near where I live. In fact its several thousand miles off. The address they sent to is correct. Does anyone have any experience with this or ideas how to proceed? I've already sent an email because the live chat is a bot and the call center hours are over well before I get home from work.

Re: What do they use to ship & why can't I find my package

EJ_ — Sun, 21 Oct 2018 21:27:36 GMT

Hi @tam

Sorry for the delay on this. Readers usually arrive within 10 days.

I checked in on this for you and it looks like you were able to get in contact with our CS Team directly.

Were they able to get this taken care of?

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What do they use to ship & why can't I find my package

Re: What do they use to ship & why can't I find my package