thread Re: Incorrect payment amount sent to me. in Archived Discussions (Read Only)

Incorrect payment amount sent to me.

Meris — Fri, 02 Nov 2018 03:11:58 GMT

How can I contact Square to let them know they left out an entire sale in their payment to me?

VanKalkerFarms — Mon, 06 Jan 2020 19:19:16 GMT

[This post was updated by moderator in 2020 to reflect a name change - deposits are now called transfers.]

first thing I can think of is you took the payment after your stores closing time so it will be on the next day's transfer. check your transfer here https://squareup.com/dashboard/sales/deposits and check your close of day here https://squareup.com/help/us/en/article/5439-customize-your-close-of-day

If you still have questions

Click "Other"

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 (855) 700-6000

Chad — Fri, 02 Nov 2018 15:24:39 GMT

@Meris VanKalkerFarms hit the nail on the head for this issue.

I will add that you might want to check the Transaction Status Report to make sure you don't have any declined or voided transactions.