thread Re: Gift card error in Archived Discussions (Read Only)

Egift cards: How do you redeem them?

venassa — Mon, 05 Nov 2018 18:36:16 GMT

ok I have sevral open egift cards. Most of them have been used, but I have no idea how to clear them. My business is a massage therapy business... I just make a note that it has been used. I need to clear these and have no idea how.....

Re: Egift cards. how do you redeem them??

VanKalkerFarms — Wed, 14 Oct 2020 00:07:36 GMT

Here is how to redeem them:

https://squareup.com/help/us/en/article/6000-square-egift-cards#4fe5daf9d3185f8dc1f2288b44df46e1

you don't have to clear them, once they are used the value of the sale will be taken off them.

how to redeem eGift card

bintasboutique — Sun, 24 Feb 2019 15:13:27 GMT

This reply was created from merging an existing thread: how to redeem eGift card

I need help on how to redeem eGift card for a customer buying from me

Re: how to redeem eGift card

VanKalkerFarms — Sat, 23 Feb 2019 23:08:07 GMT

check out this article.

Accept Your eGift Cards

E-Gift Certificates

BKM — Thu, 20 Jun 2019 17:33:35 GMT

The directions given on website to redeem eCards on point of sale app does not help or bring me to where I need to enter the code my customers have to redeem.

Please help. Pictures would be a great bonus!

Thank you!

Re: E-Gift Certificates

nika — Fri, 21 Jun 2019 19:24:45 GMT

Hey @BKM! I moved your post over to this thread so you can take a look at the article that VanKalkerFarms shared above. It walks you through step by step on how to redeem an eGift card on the POS.

To get even more specific though:

To charge an eGift Card using the redemption code:

Add items to the sale, or enter a custom amount.
Tap Charge > Gift Cards.
Enter the 16-digit redemption code > tap Charge to select a payment card for the transaction.
Complete the payment flow.

To charge an eGift Card on file:

Add items to the sale, or enter a custom amount.
Tap Charge > Credit and Gift Cards on File.
Select a customer with a gift card on file or search by email or phone number > tap Charge to select a payment card for the transaction.
Complete the payment flow.

Let me know if you have other questions!

redeeming part of an eCard

TheMuscleMedic — Fri, 29 Nov 2019 15:00:02 GMT

how do I redeem part of an eCard?

Example- customer buys a $300 eCard and makes a purchase for $100.
How do I apply that sale to the eCard and show a remaining balance of $200 on her eCard?

Re: redeeming part of an eCard

TheMuscleMedic — Fri, 29 Nov 2019 19:22:20 GMT

I think I just answered my own question:

Redeem through the POS app

put service in as usual

click charge

click card on file

the names of the people with eCards (and saved credit cards) will come up via email address

I'm assuming that the eCard list will then show the remaining balance.

egift card

shellyf — Sun, 12 Jan 2020 17:00:12 GMT

***UPDATE*** figured it out - it was because I didn't have the option turned on in settings to take manual gift cards. Leaving this here in case anyone else ever has a blond moment like myself.

I am trying to redeem an egift card for a customer but my pos does not have an option for gift cards. It has Cash, Manual Credit card entry, Invoice and More. Under more it has "other gift card or certificate" and "other payment types". Both of those are for things like store made gift cards and certificates or other payments where nothing is being deducted. I need to deduct the balance from this customers egift card and there isn't an option. HELP PLEASE!

Re: egift card

Joe — Sat, 11 Jan 2020 18:53:35 GMT

Awesome! Glad to hear you got this one solved, @shellyf. Thanks for letting us know!

How do you charge a clients egift card when the card number is not present?

tmackerman — Wed, 13 May 2020 01:02:36 GMT

I have run into this a number of times and have yet to find an answer on here...

I occasionally have clients that can't find the email receipt of the egift card, but I know one was purchased for them. When I look up the egift card on the dashboard, I only can see four digits, yet when taking payment, I need more digits....how do I get those digits?

Thanks a ton for any help!

eGift is not working for our customer

rmariotti — Wed, 13 May 2020 16:47:24 GMT

eGift card for $20.00 was purchased on 5/11 and received the following egift code 77[Redacted] 4266. customer says it is invalid...how do we trouble shoot this or issue another one

Re: How do you charge a clients egift card when the card number is not present?

nika — Thu, 14 May 2020 13:17:17 GMT

Hello @tmackerman- Check this thread out. If a customer doesn't have their egift card handy, you can search your directory by the customer's email or phone number, as their egift card will be saved to their profile.

Hope this helps you out!

Re: eGift is not working for our customer

Kassi_ — Thu, 14 May 2020 20:45:44 GMT

Hey there, @rmariotti -

Welcome back to the Community!

I moved your post to a thread with some helpful troubleshooting tips with eGift Cards.

Check out the Best Answers by Nika_S and VanKalkerFarms.

Please let me know if you have any other questions.

How are ecards redeemed on a Square terminal?

richbjacks — Wed, 20 May 2020 19:12:30 GMT

How are ecards redeemed on a Square terminal? Is a Scan/Reader required?

Re: How are ecards redeemed on a Square terminal?

Kassi_ — Thu, 21 May 2020 21:31:45 GMT

Hey there, @

I moved your post to a thread with information on redeeming your eGift Cards.

VanKalkerFarms posted a Best Answer that should do the trick!

Please let me know if you have any other questions.

step by step acceptance of ecards at checkout

thebloomnbucket — Thu, 18 Jun 2020 00:58:22 GMT

I seldom get ecard transactions so when I do get them I take a lot of time to remember how to input them at checkout. Is there a step by step guide for this somewhere?

Re: step by step acceptance of ecards at checkout

JustinC — Fri, 19 Jun 2020 13:00:20 GMT

Check out VanKalker's post above - it should help 🙂 @thebloomnbucket

Gift card

Nette219 — Fri, 31 Jul 2020 22:06:27 GMT

My customer bought gift card but how do they redeem?

Re: Gift card

shop_habb — Sat, 01 Aug 2020 02:52:36 GMT

We have the same question. We use Square as a payment provider only and customers have purchased gift cards and cannot redeem them! Causing major issues for us. Hope we get an answer soon!