Declined purchase while in offline mode

drostcreations — Thu, 08 Nov 2018 15:56:04 GMT

I had to use my Square offline because the show where I was vending had no cellular service or wifi. I found out later that day that one of my customer's transactions was declined because their bank thought it was a suspious charge. She claims she contacted her bank and they released the funds because it was a valid purchase. Will the charge automatically be resubmitted for payment? Do I need to do anything to get this purchase to go through?

Shelley

Re: Declined purchase

VanKalkerFarms — Thu, 08 Nov 2018 13:56:09 GMT

any offline transactions that are declined once connecting to the internet for processing will need to be processed again. There is not a way to reprocess it without the customer's card.

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Declined purchase while in offline mode

Re: Declined purchase