thread Re: Is it possible to have multiple customers book an appointment at the same time? in Archived Discussions (Read Only)

Is it possible to have multiple customers book an appointment at the same time?

ZachN42 — Fri, 07 Aug 2020 14:48:53 GMT

The title of this thread has been edited from the original: How do I make it to where there can be multiple appointments at the same time?

I am looking to learn how to make it possible to have multiple customers book an appointment at the same time.

Re: How do I make it to where there can be multiple appointments at the same time?

DaoDeJing — Sat, 10 Nov 2018 00:22:31 GMT

You basically need to create additional "staff" members. The system will allow a number of simultaneous bookings equal to the number of "staff" it thinks it has available.

The downside of using this as a work-around is that Appointments costs based on the number of staff listed, so the more simultaneous bookings you want the more the monthly fee to use Appointments.

Re: How do I make it to where there can be multiple appointments at the same time?

Chad — Sat, 10 Nov 2018 23:03:35 GMT

Hello @ZachN42!

Thanks @DaoDeJing for going over how to do this with the Online Booking! The other option is to manually book the appointments on your calendar. If customers are contacting you for booking, you can book multiple clients in the same time slot without creating additional staff.

Booking Two Clients at one time

JodiDreamcatche — Mon, 17 Feb 2020 01:03:26 GMT

This reply was created from merging an existing thread: Booking Two Clients at one time

Is it possible to book two clients at one time? I offer horse riding lessons, with two horses. I need to be able to have two sessions available in each time slot.

Re: Booking Two Clients at one time

Valentina — Mon, 17 Feb 2020 01:02:44 GMT

Hello and welcome to the Seller Community, @JodiDreamcatche 👋

I've moved your post over to this thread where another seller had the same question. @Chad's suggestion is what I would recommend taking a look at - you're able to book two clients within the same time slot directly from your Square Dashboard, or within your Square Appointments app. This is what you'll see on your calendar once you've set up two appointments in the same time slot:

It isn't currently possible for a client to schedule their own appointment using the booking site, if an appointment is already scheduled during the time slot. We are tracking this as a Feature Request within this thread - feel free to subscribe to it, as we will be sure to post an update if we have any news from our product team.

Booking service

Dev910 — Thu, 30 Jul 2020 14:17:24 GMT

I'm a barber.....A client has 2 boys for haircuts, how do they book 1 service twice or can they?

Re: Booking service

nika — Fri, 31 Jul 2020 14:56:04 GMT

Hi @Dev910- Thanks for posting!

I moved your question here where you'll see that Valentina talks about this being a feature request at the moment. But she does talk about a workaround that should help you out.

Let us know if any other questions come up!

Can I have 2 spots open per hour in the appointment square app?

Flashwashh — Mon, 03 Aug 2020 05:57:58 GMT

It just let me use 1 spot and I need two

Re: Can I have 2 spots open per hour in the appointment square app?

nika — Tue, 04 Aug 2020 14:16:17 GMT

Hi @Flashwashh. Customers aren't able to schedule themselves during the same time as another, but you can do this through your Dashboard or app. Valentina's Best Answer goes over how you can get this done!

Re: Booking service

EcoAutoClean — Fri, 07 Aug 2020 17:06:41 GMT

@Dev910 as a detailer, id run into the same issue with clients having multiple vehicles. I created a package called "multiple vehicles" and it specifies to only select that. Perhaps create a package that is "2 kids cuts" and make it in time whatever your avg kid cut is x2. Hope this helps!

Re: Is it possible to have multiple customers book an appointment at the same time?

davisson — Sat, 08 Aug 2020 05:33:02 GMT

The best way is to set your booking to be "Variable" for your items when you are creating your services.

This will allow your users to put in notes that they have 2 people for the time slot. You can then charge them if their card is saved in file. But you will have to do it manually via wizard like walk thru clicking thru.

Let me know if that helps.

Cheers,

Davisson

Re: Is it possible to have multiple customers book an appointment at the same time?

pessosices — Mon, 10 Aug 2020 15:47:56 GMT

@Dev910 & @EcoAutoClean

For the case of the 2 boys for 1 barber, and 2 cars with 1 detailer, there's a solution:

There's the setting to allow the selection of multiple services.

So as long as it's the same person providing the service, the client can select multiple services, and it will automatically extend the length of time of the appointment to accommodate the extra work.

This should do what you want it to do.

Re: Is it possible to have multiple customers book an appointment at the same time?

EcoAutoClean — Mon, 10 Aug 2020 15:54:55 GMT

Yes there is that.. which I forgot because it doesn’t work for us. We have packages that are for cars and packages that are for SUVs. So if it’s two suvs that same package can’t be selected more than once.

Re: Is it possible to have multiple customers book an appointment at the same time?

pessosices — Mon, 10 Aug 2020 16:06:24 GMT

Ah interesting - I didn't realize that was a limitation that you couldn't select the same service twice

Allowing multiple customers to book at the same time

Surfandrip — Tue, 18 Aug 2020 15:38:22 GMT

I run a jet ski/boat rental service and My customers are unable to book multiple jet ski’s at the same time if they book 2 jet ski’s for 2 hours it will make them book for 4 hours instead of 2 is there a work around for this?

Re: Allowing multiple customers to book at the same time

nika — Thu, 20 Aug 2020 11:23:44 GMT

Hey @Surfandrip- Valentina's Best Answer on this thread addresses the issue you're running into. Take a look there for help!

Re: Is it possible to have multiple customers book an appointment at the same time?

MShellsh — Sun, 11 Apr 2021 05:02:00 GMT

I have the same issue. I want multiple clients to be able to book the one time slot. I also want to limit how many clients can do this. I want them to be able to book themselves into the group class that I am offering. This issue seems to have been going on for a while. Any sight of a fix?

Re: Is it possible to have multiple customers book an appointment at the same time?

davisson — Sun, 11 Apr 2021 07:26:33 GMT

MShellsh,

I understand your concern and I am currently their beta tester for that feature but it has not worked exactly how I want it.

So here is my personal work around to continue business:

1. I would add a new location from the dashboard go to >> Account and Setting >> Business >> Locations:
https://squareup.com/dashboard/locations

2. Create a new location give it a nickname for that "service, room, or package etc".

3. Now you will see the option to pick and choose locations on your appointments. You would have to direct your clients to book the same time slots or create a land page that will link each location and you would link each location's appointment link per location.

You mentioned that you want to set limits per clients - the limit is based on how many locations you create to do this. I know this can be messy but it is working for me so far.

You can view mine and click on "Change location" you will see the alternate "room" I made.
https://square.site/appointments/book/2Q63ZJ2DRNN91/superb-studio-llc-houston-tx

Here is another fix that you will probably like more:

Under services:

https://squareup.com/dashboard/items/services

Create a service or item with a "Variable pricing" what that will do is allow people to book the time slow and will require you to approve it if the information is correct and to charge the card with the amount you input in.

This is less automated it but it allows you to double book as many times you like and gives you control to deny if anyone goes over their limit but will require manual involvement. Moreover, the time slot has to be left open as well or they cannot select it.

So you can keep accepting bookings but mark it as "not busy" to free it up or wait until the all bookings are in and then close it off to busy and complete all the pending transactions.

Let me know if this make sense or if you need further help. Be sure to check out @pessosices screen shot as well for multi services booking if you havent tried that yet.

Kind regards,

Davisson

Re: Is it possible to have multiple customers book an appointment at the same time?

EcoAutoClean — Sun, 11 Apr 2021 09:37:27 GMT

You could create the first booked app into a personal event, uncheck block time, then that’ll open up that slot again, and you can just keep repeating that until you have that slot filled with as many clients needed.

Re: Is it possible to have multiple customers book an appointment at the same time?

davisson — Sun, 11 Apr 2021 18:31:36 GMT

Yes, that is also another way to do it but its not as automated.