thread Tracking orders that need to be custom made. in Archived Discussions (Read Only)

Custom Order

RusticRhody — Wed, 14 Nov 2018 13:24:54 GMT

Most of my items are made to order, with pay first expected. Is there a way to set this up in the dashboard. It appears I have to give it an inventory amount, but I won't have inventory until the item is made... What are others doing in this scenario? Do you just give it a huge amount in inventory so they can buy it? I will set the delivery to pickup as I do not ship (local sales only at this point)

Re: Custom Order

VanKalkerFarms — Wed, 14 Nov 2018 15:30:07 GMT

Is this for online sales or in person?

Re: Custom Order

RusticRhody — Wed, 14 Nov 2018 16:28:05 GMT

both!

Re: Custom Order

VanKalkerFarms — Wed, 14 Nov 2018 16:44:40 GMT

I guess I should have thought about it more before I asked you how the sale was being made. You don't need any inventory to sell items in person thru Square POS, Inventory is optional. the same thing applies to the online store that you do not have to have inventory turned on, but if you do then you would need to have a positive value for inventory.

Re: Custom Order

RusticRhody — Wed, 14 Nov 2018 19:07:42 GMT

ok, how do you turn inventory off?

Can you do it item to item or all or nothing. I do have some things in a store I want to track.. the rest is made to order.

Re: Custom Order

VanKalkerFarms — Wed, 14 Nov 2018 20:44:54 GMT

you can do it per item. https://squareup.com/help/us/en/article/5228-basic-inventory-management

Tracking orders that need to be custom made.

WoodStudioMW — Wed, 11 Dec 2019 15:41:55 GMT

I'm using the Square App on my iPad & iPhone for a small woodworking & laser engraving business. I have recently started to take a lot of custom orders (~50% of my work now) and I'm having trouble tracking them. I tried To Do apps, Notes, whiteboards, etc but I'd like to incorporate this with Square as I require them to be paid up front.

Is there a way within the Square App to track certain orders (either paid via Invoice or done in person) that can be tracked somewhere until I mark them as delivered/completed? Can the Order Tab be sued for this without having an online store?

Re: Tracking orders that need to be custom made.

nika — Fri, 13 Dec 2019 18:14:46 GMT

Hey @WoodStudioMW! I moved your question here so you can check out VanKalkerFarm's answer above. Hoping this helps but please let us know if any other questions arise!

Re: Tracking orders that need to be custom made.

WoodStudioMW — Fri, 13 Dec 2019 18:23:01 GMT

Thank you for trying, but that doesn't help me do what I'm wanting to do. Since I require prepayment for most of my custom made items, I'm looking for a way to either send an invoice or have a customer pay for the item, but also allow me to track that sale in Square from the point of sale to when the items is delivered. I want to be able to look at the Square app on my iPad & iPhone and see what orders/customers I have to get finished up.

Making the sale is the easy part. Its tracking the sale AFTER the sale until its actually mailed/delivered that I want to do.

Re: Tracking orders that need to be custom made.

keduncan3 — Thu, 25 Jun 2020 03:05:25 GMT

Did we ever get an answer to this for creating custom orders vs. transactions for inventory?

Re: Tracking orders that need to be custom made.

SweetCarrieP — Fri, 16 Apr 2021 21:04:40 GMT

Did you ever find a good solution for this? I’m trying to integrate custom cake orders and fulfillment into my square store

Re: Custom Order

jewelcam — Fri, 16 Jul 2021 02:52:42 GMT

any update on this? tracking the status of any order, i.e. "Special Order" "in-progress" , "Pending" "Complete"

Re: Custom Order

scarletreagan — Sun, 01 Aug 2021 23:06:24 GMT

That video doesn't actually address the problem at all. Many of us users need to be able to have made-to-order items available. Sometimes we make a few of something and when that stock runs out, we still take orders for made-to-order. It's not like clothing retail where when you run out, it's done. This really needs to be addressed by Square asap. The generation of QR codes is obsolete to us since we don't track inventory as a way to circumvent the "out of stock" message. This is beyond frustrating.

Re: Custom Order

PMCreations — Tue, 01 Feb 2022 21:09:24 GMT

Did you get an answer for this question?

Re: Custom Order

jewelcam — Wed, 02 Feb 2022 03:48:32 GMT

Re: Custom Order

JJ_ — Fri, 04 Feb 2022 16:58:35 GMT

We are working hard on adding features to our Square Online Order Manager. I will make sure to pass this to our product team for their visibility and consideration when working on upcoming updates.

Re: Custom Order

rusticbeadsnbow — Tue, 09 Aug 2022 11:03:18 GMT

Is this available yet?! This is my biggest issue is trying to track orders after invoice has been paid! I’m ready to find another website.

Re: Custom Order

JJ_ — Wed, 10 Aug 2022 19:52:56 GMT

Thank you for taking the time to share your interest in this feature @rusticbeadsnbow I recommend you formalize this Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

Re: Custom Order

Lunabueno — Thu, 27 Oct 2022 04:01:34 GMT

Has this been addressed yet?

Having the same issue.

Re: Custom Order

Arie — Sat, 29 Oct 2022 00:39:34 GMT

We don't have an update for this feature request yet, @Lunabueno, but we'll post an update in this thread once we have news to share.