thread Re: My contactless reader won't accept tap in Archived Discussions (Read Only)

How to submit a warranty for Square Chip Card Reader?

882780 — Wed, 05 Dec 2018 16:06:08 GMT

my chip card reader is not working..why?

I buy about 4-6month ago

that problum I don.t know.. that reader not damage

change the sand new one please

Re: How to Submit a Warranty for Square Chip Card Reader

VanKalkerFarms — Wed, 05 Dec 2018 13:45:50 GMT

this article will help you troubleshoot and if needed how to start a warranty claim. https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

My contactless reader won't accept tap

PTSQ — Sat, 19 Dec 2020 00:34:33 GMT

I am having an issue with my contactless reader accepting debit tap payments. The light on the reader turns red and says unable to process contactless payment. I have tried all the "fixes" that are listed online and none of them work. Please help! I am in Canada, in case that changes anything.

Re: My contactless reader won't accept tap

JustinC — Sat, 19 Dec 2020 17:05:10 GMT

Hi @PTSQ, bummed to hear that. Since troubleshooting didn't help, your reader probs need to be swapped out with a replacement.

Those readers have a yr warranty, so if your purchase falls within a year's window, file a claim here.