thread Re: refund without transaction number or credit card in Archived Discussions (Read Only)

Can I process a refund without a transaction number or credit card information?

ewmitchell — Thu, 13 Dec 2018 18:37:07 GMT

Wondering if there is any way to do a refund without the transaction number or credit card?

Re: refund without transaction number or credit card

pessosices — Wed, 12 Dec 2018 19:23:07 GMT

If you know anything else about the transaction, like the day & approximate time, or the item purchased, you can search and scroll through your transactions on your dashboard/pos and try to track down the transaction that way. Once you find it, you can then refund the transaction!

Hope this helps!

Pesso

How do I refund someone with no invoice

mcneilan — Fri, 21 Aug 2020 14:29:47 GMT

Ive taken a payment via telephone call in and now need to refund it however Im not sure how to do that

Re: How do I refund someone with no invoice

nika — Sat, 22 Aug 2020 15:35:45 GMT

Hi @mcneilan! Pesso gives the play by play here on how to locate and refund that transaction. Hope it helps!