thread Re: How to cancel Square marketing subscription? in Archived Discussions (Read Only)

How to cancel Square marketing subscription after a free trial?

srcoleman — Tue, 01 Jan 2019 15:04:06 GMT

How do I cancel 30 day trial period on coupons via email?

Re: How to cancel Square marketing subscription?

VanKalkerFarms — Sun, 30 Dec 2018 22:03:30 GMT

you can manage your subscriptions here.

https://squareup.com/dashboard/account/pricing

How to remove the credit card information from the Subscription?

nook — Fri, 16 Oct 2020 01:45:35 GMT

I made a mistake and input a wrong credit card info in Subscription page.

Thank you for your help.

Re: How to remove the credit card information from the Subscription?

Joe — Sat, 17 Oct 2020 14:50:31 GMT

Hi @nook 👋 Thanks for reaching out to us here on the Community!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding editing subscription payments. You can find the editing portion of your account from this direct link here to the Online Dashboard.

Let us know if you have any further questions!

Re: How to cancel Square marketing subscription?

kioskdata — Sat, 23 Jan 2021 10:38:04 GMT

That link doesn't show anything about managing subscription. I need to downgrade to basic free until I start selling again.

Re: How to cancel Square marketing subscription?

isabelle — Sun, 24 Jan 2021 18:54:45 GMT

Hey @kioskdata! ⚡️

You can view your subscription billing details from Pricing & Subscriptions on your Square Dashboard. If your business has multiple locations, your monthly bills and summaries can be seen on the location-specific dashboards. To switch location views, click Master Account in the black bar at the top of your dashboard. You can also unsubscribe from subscription services at any time by clicking Cancel Service.

Does that work? Unless you're doing pay-as-you go marketing subscriptions?

Re: How to cancel Square marketing subscription?

kioskdata — Sun, 24 Jan 2021 19:09:13 GMT

Thank you. Under Subscription & Pricing...I only see an option to update payment method. I can't find how to cancel service.

Re: How to cancel Square marketing subscription?

isabelle — Mon, 25 Jan 2021 19:14:40 GMT

Okay, are you paying per-campaign by chance @kioskdata?

Re: How to cancel Square marketing subscription?

kioskdata — Mon, 25 Jan 2021 19:17:11 GMT

No. I'm not in any marketing campaign.

Re: How to cancel Square marketing subscription?

isabelle — Mon, 25 Jan 2021 19:19:07 GMT

Oh - I'm sorry @kioskdata! I just assumed from the title of the thread that you posted in.

Which subscription is this for?

Re: How to cancel Square marketing subscription?

kioskdata — Mon, 25 Jan 2021 19:30:21 GMT

Currently I'm in professional subscription but want to go back to free until I start selling consistently again.

Re: How to cancel Square marketing subscription?

isabelle — Mon, 25 Jan 2021 19:46:09 GMT

Oh, okay, this is for Square Online. Please give us a call. We can only downgrade a subscription over the phone or email. Phone is fastest @kioskdata.

Apologies for the confusion! 💫

Re: How to cancel Square marketing subscription?

elenitz — Sat, 15 Apr 2023 23:37:14 GMT

Me as well!

Re: How to cancel Square marketing subscription?

Kassi_ — Mon, 17 Apr 2023 19:57:07 GMT

Hey there, @elenitz -

Thank you for reaching out about your Marketing Subscription.

Have you reached out to our CS Team yet? 1-855-700-6000 squ.re/contactsqsupport

I will keep an eye out for your reply👀.