thread Re: I ordered my square in November and it still has not arrived. The tracking indicates it is in... in Archived Discussions (Read Only)

How do I track my card reader?

Drop37 — Wed, 02 Jan 2019 14:12:08 GMT

How do i track my card reader?

Re: How do i track my card reader what do i got to see track

VanKalkerFarms — Wed, 02 Jan 2019 14:07:07 GMT

can you add more information as to what you are wanting to do?

Re: How do I track my card reader?

Helen — Wed, 02 Jan 2019 15:18:08 GMT

Hey @Drop37, if you've ordered a free magstripe reader they usually arrive 7 to 10 days. After ordering your reader you should have received an email with shipping information and a link to track your reader. You can also track your reader from the Order Status section of your online Square Dashboard. If you need help with your order call our CS team.

I ordered my square in November and it still has not arrived. The tracking indicates it is in route.

ayaladehoyos — Thu, 05 Dec 2019 16:47:51 GMT

How do I verify the location of my order? None of the call centers for DHL recognize the number on the page I see when I verify the status. I ordered in November, and I need it for this weekend. Very disappointing service.

Re: I ordered my square in November and it still has not arrived. The tracking indicates it is in...

ashc — Fri, 06 Dec 2019 14:56:31 GMT

Hey @ayaladehoyos,

I moved your post to one of the existing threads in the Community on card reader orders.

Check out @Helen 's answer above and if you need one for your event sooner than that timeframe- you should probably buy one in stores and the packaging will come with a code in it to get your $10 back if it's the free magstripe reader you ordered.