thread Re: For services booked through an Appointment, can I only refund a part of the cancellation fee? in Archived Discussions (Read Only)

For services booked through an Appointment, can I only refund a part of the cancellation fee?

AcePhoto — Mon, 07 Jan 2019 20:43:11 GMT

I'm setting up Appointments and services in Squareup. I see I can enact a cancellation fee that is charged if a customer cancels a scheduled appointment. I can also set a cancellation fee for each service. My question:

Can I set a cancellation fee of say $100, but choose to only charge $50 if I'd like? Or do I have to charge the entire fee?

Re: For services booked through an Appointment, can I only refund a part of the cancellation fee?

EJ_ — Thu, 10 Jan 2019 17:09:26 GMT

Hi @AcePhoto

Once you setup your no-show and cancellation protection, you're able to select whether you’d like to charge a flat fee per appointment, or choose to charge an individual fee for each service.

This step comes after you define your cut-off time.