thread Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt in Archived Discussions (Read Only)

Square Loyalty: No Option to Sign customer up when email is sent for receipt

AdornCapeCod — Sat, 19 Jan 2019 21:17:55 GMT

I recently started using square loyalty. I have been having no problems except a the end of the transaction when the receipt is automatically emails or texted to the customer there is no option to sign them up for our loyalty program. When normally at the very end of the transaction there is a screen to get their phone number and sign up. I have had to go in and manually add them to the program and add the points they should have gotten. Does anyone have any input on this or a solution? Thank you!

Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt

pessosices — Sat, 19 Jan 2019 17:34:54 GMT

Interesting - sorry to hear about this, @AdornCapeCod

Do you have "Skip Receipt Screen" enabled on the settings on the POS that's giving you this issue?

Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt

AdornCapeCod — Sat, 19 Jan 2019 17:40:32 GMT

Thanks for your response!

We talked with square customer service and the issue is now resolved! Might have just been a bug on their end.

Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt

pessosices — Sat, 19 Jan 2019 17:42:32 GMT

Oh perfect! I'm glad they got it resolved for you and that it was just a bug - Way to go for catching it and reporting it! I'm sure this helped a bunch more sellers too!

Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt

AdornCapeCod — Sat, 19 Jan 2019 17:45:09 GMT

I haven't heard back from square about what the issue exactly was...but this morning when a reciept was automatically emailed to a customer the screen to sign up for the loyalty program popped up after, which it hadnt popped up before, so fingers crossedw e are all set!

Re: Square Loyalty. No Option to Sign customer up when email is sent for receipt

pessosices — Sat, 19 Jan 2019 17:51:54 GMT

Sweet! Glad it's working and I hope it keeps working!