thread Re: Wrong reply-to email being sent with customer appointments in Archived Discussions (Read Only)

Wrong reply-to email being sent with customer appointments

trollchieftain — Sat, 19 Jan 2019 00:50:58 GMT

My customers are receiving their appointments via email with reply-to for another non-related business that I own. How do I change the email that the customers receive to reflect my correct reply-to email on it?

Re: Wrong reply-to email being sent with customer appointments

Chad — Mon, 21 Jan 2019 23:51:47 GMT

Hello @trollchieftain, welcome to the Seller Community.

That sounds weird. Clients receive the email address that you use to sign into your Square account. If they're receiving a different email address, I recommend giving our Customer Success Team a call.

Re: Wrong reply-to email being sent with customer appointments

TechSpecific — Tue, 11 Apr 2023 21:07:07 GMT

The issue that @trollchieftain mentioned is caused by the appointment system being hardcoded to pull the owner's email address. This has been the root of the problem that I've been working hard to resolve. To make Square aware of the issue, I'm actively seeking out and calling attention to every instance of this problem that I encounter.