thread Re: How to cancel loyalty program in Archived Discussions (Read Only)

How to cancel loyalty program

Dirty — Sat, 19 Jan 2019 15:14:45 GMT

How do I cancel the loyalty program

Re: How to cancel loyalty program

pessosices — Sat, 19 Jan 2019 17:29:29 GMT

You can unsubcribe from any Additional Square Service by going into your dashboard, Going to Settings, Business, Pricing & Subscriptions.
Here's a quick link to get you there: https://squareup.com/dashboard/account/pricing?unitToken=4FQRJAAP0H0SY

Any reason you're unsubscribing from Loyalty? Just out of curiosity - I've been using Loyalty at my shop for the past year and a half and my customers and staff and I all absolutely love it!

Sorry it didn't work for you!

Pesso

How do I cancel loyalty free trial

brewer2 — Tue, 12 Feb 2019 23:47:49 GMT

We do not use the sign on screen to do transactions. Customers don't want to give phone numbers and don't want to receive text messages. Therefore the loyalty program doesn't fit. How do I discontinue the free trial. Loyalty points shows up on screen now and would like it to be gone.

Re: How do I cancel loyalty free trial

puka — Thu, 14 Feb 2019 16:00:07 GMT

Hi @brewer - We've merged your post with a thread on the same or similar topic. Check out Pesso's answer above for details on how to cancel your Loyalty subscription.

Re: How do I cancel loyalty free trial

teresa — Mon, 22 Jul 2019 21:30:01 GMT

how do i cancel loyalty for only one location and not both locations?

Re: How do I cancel loyalty free trial

kellyj — Tue, 23 Jul 2019 18:19:10 GMT

@teresa

Hi there! You can cancel your Loyalty Trial by going to your Account and Settings > Business > Pricing and Subscriptions > Cancel your Free Trial

If you have any issues with this, let us know!

Re: How to cancel loyalty program

cassiemo0 — Thu, 05 Sep 2019 15:10:24 GMT

i have already unsubscribed, how do i get the "redeem your points" screen to stop appearing on the customer check out screen?

Re: How to cancel loyalty program

nika — Fri, 06 Sep 2019 15:05:11 GMT

@cassiemo0 In the Point of Sale app, you'll want to go to Settings > Loyalty > then toggle OFF the button that says Enable loyalty screen.

How to delete loyalty altogether

Stellar732 — Mon, 06 Jul 2020 17:27:43 GMT

I don't know if this is an actual how-to question, but I'm having difficulty with deleting loyalty altogether.

Every time I delete a "reward" under "redeeming rewards" there's a bright red message across the top that won't let me exit the page until I create one.

I want to end the loyalty program.

Re: How to delete loyalty altogether

nika — Tue, 07 Jul 2020 12:12:39 GMT

Hey @Stellar732- Take a look at Pesso's answer here. He gives the step by step on how you can cancel your Loyalty subscription.

Re: How to delete loyalty altogether

Stellar732 — Tue, 07 Jul 2020 13:26:21 GMT

Yes thank you. I saw that and tried it prior to posting this. That screen allows me to cancel the customer engagement. Not individual aspects of this.

I will just call and ask the people to help me. it should be just as easy to end as it is to start.

Re: How to cancel loyalty program

heiressgaming — Tue, 31 Aug 2021 11:08:15 GMT

I too want to stop any Loyalty program. I don't want to see the "sign up" at the end of a transaction any more. It is too expensive for the amount of business I do.

Re: How to cancel loyalty program

Valentina — Wed, 01 Sep 2021 17:06:03 GMT

You can cancel your Square Loyalty subscription by following these steps on this page of your Dashboard.

Feel free to get in touch with our team if you run into troubles there, @heiressgaming!

P.S. Welcome to the Seller Community ✨

Re: How to cancel loyalty program

heiressgaming — Thu, 16 Sep 2021 15:11:36 GMT

That is how to cancel the free trial. It doesn't cancel it immediately. I am still getting the notifications asking if I want people to sign up.

Re: How to cancel loyalty program

Valentina — Thu, 16 Sep 2021 20:50:44 GMT

Hm, I'm not sure about that - where are you seeing notifications about Square Loyalty, @heiressgaming?
If you have a screenshot or photo handy, that would be helpful!

If you haven't already, our phone team would be able to dig in with you and get you where you need to be.

You can get in touch that way by logging into your Square account and heading to this this page.

Re: How to cancel loyalty program

julieh06 — Thu, 06 Jan 2022 11:41:54 GMT

Can customers still redeem their points once the program is cancelled?

Re: How to cancel loyalty program

julieh06 — Thu, 06 Jan 2022 11:44:13 GMT

Are customers still able to redeem points for rewards once the program is cancelled?

Re: How to cancel loyalty program

Steve321 — Sat, 08 Apr 2023 09:12:12 GMT

But in the shiny new Suare register it doesn't show anything for loyalty anywhere in the settings.

How do i stop it from showing up in Square register??