thread Re: I’m trying to figure out how to remove a custom item accidentally typed in. in Archived Discussions (Read Only)

How do I delete a custom item that was created when entering an invoice?

Loralea — Tue, 22 Jan 2019 06:15:31 GMT

How do I delete a custom item that was created when entering an invoice?

Re: How do I delete a custom item that was created when entering an invoice?

puka — Wed, 23 Jan 2019 23:19:31 GMT

Hey @Loralea - I'm not quite clear on your question. Are you looking to just delete an Item from your Item Library? If so, you can follow the steps at Create and Manage Items Online. If that's not what you were looking for, can you provide more details surrounding your issue? The more information, the better we can point you in the right direction.

Re: How do I delete a custom item that was created when entering an invoice?

zs — Tue, 26 Mar 2019 02:25:14 GMT

I have this issue too! When creating an invoice, clicking on the 'ADD ITEM' field pops up TWO different lists - RECENT CUSTOM ITEMS and LIBRARY ITEMS. I would like to be able to DELETE items from the 'RECENT CUSTOM ITEMS' list but I can't seem to find a way to do that. They do not appear in the 'ITEM LIBRARY'. Please let me know how to delete CUSTOM ITEMS. Thank you!

Re: How do I delete a custom item that was created when entering an invoice?

zs — Tue, 26 Mar 2019 21:21:38 GMT

I emailed Square Customer support and regarding 'custom items' he said:

currently those items cannot be deleted as it is a temporary stored system that will change as different items are used

but he promised to send feedback to the Square product team so hopefully there will be a way to delete these items in the near future!!

I’m trying to figure out how to remove a custom item accidentally typed in.

RAndrophy — Mon, 30 Mar 2020 03:37:51 GMT

I’m trying to figure out how to remove a few custom

invoice titles that were accidentally entered into the system while I was cutting and pasting invoice information to customers. They appear as a scroll down option lol and they’re incredibly annoying (they show up at top of scroll down menu) because I just want my library items to be in view

Re: I’m trying to figure out how to remove a custom item accidentally typed in.

JustinC — Tue, 31 Mar 2020 00:12:42 GMT

@RAndrophy

Ah, just so I'm understanding - these invoice titles were entered as items in your item library and you want them removed, yes?

Re: I’m trying to figure out how to remove a custom item accidentally typed in.

RAndrophy — Tue, 31 Mar 2020 00:22:05 GMT

To clarify, I have a few sentences (not even items) that that were pasted accidentally and therefore entered as scroll down custom items. I can’t figure out how to remove them. I only want the items in my “library” as options. And if I make a custom item, I want it to be one I’ve actually created to be there as an option.

Re: I’m trying to figure out how to remove a custom item accidentally typed in.

JustinC — Wed, 01 Apr 2020 15:04:27 GMT

@RAndrophy

Ah, gotcha. Thanks for the clarification. Looks like another Seller reached out to CS about this also - I'm afraid those custom items cannot be deleted, but will change over time as other items are used.

Re: How do I delete a custom item that was created when entering an invoice?

Naha — Mon, 15 Jun 2020 13:54:45 GMT

I want to do this too! Because I assumed that Squareup would be like Paypal invoice, I just copied and pasted into Square invoice and the result was TERRIBLE LOOKING. So now I want to delete that "custom item" that was created. But the "custom item" is not available in the "items" library. Instead, it just shows up as a long annoying block of text every time I try to add a REAL item.

(a few things that are frustrating about this: 1) first you set us up for FAILURE by making the process confusing from the get-go, 2) once we make the inevitable mistake you make it impossible to fix. Not cool).

Please tell me there is now a way to fix this? I have been using square invoices for all of 5 minutes, and already I have an extremely annoying situation that doesn't exist in any other invoicing solution.

Re: How do I delete a custom item that was created when entering an invoice?

Naha — Mon, 15 Jun 2020 13:56:20 GMT

I want to do this too! Because I assumed that Squareup would be like Paypal invoice, I just copied and pasted directly into Square invoice and the result was TERRIBLE LOOKING. So now I want to delete that "custom item" that was created when i did that. But the "custom item" is not available in the "items" library. Instead, it just shows up as a long annoying block of text every time I try to add a REAL item in my invoice.

Re: How do I delete a custom item that was created when entering an invoice?

apluswelding1 — Thu, 20 Aug 2020 23:26:23 GMT

Has this been fixed yet? For a week now when I create an invoice, press 'add item' the list shows 'recent custom items' and its a long description that I would like to delete. Don't see a way to delete it. Please advise.

Re: How do I delete a custom item that was created when entering an invoice?

nika — Fri, 21 Aug 2020 11:39:03 GMT

@apluswelding1 Unfortunately not. Sorry for the hassle around this issue. We'll keep sharing feedback with our Product Team.

Re: How do I delete a custom item that was created when entering an invoice?

KahunaDog — Mon, 28 Sep 2020 05:03:48 GMT

I am having a similar issue has this been fixed yet?

Re: How do I delete a custom item that was created when entering an invoice?

ecgreb — Thu, 18 Mar 2021 13:25:23 GMT

+1 for being able to remove "recent custom items" from the dropdown menu.

They are very confusing and easy to click on by accident.

Re: How do I delete a custom item that was created when entering an invoice?

Lizasaur — Wed, 24 Mar 2021 21:37:41 GMT

We really need to be able to manage and delete custom items, please.

Re: How do I delete a custom item that was created when entering an invoice?

isabelle — Wed, 24 Mar 2021 22:27:54 GMT

Hey @Lizasaur! ✨

Welcome to the Seller Community.

Do you see the item here? Can you deactivate/delete the item?

Re: How do I delete a custom item that was created when entering an invoice?

Lizasaur — Wed, 24 Mar 2021 22:35:32 GMT

No, I'm talking about the custom items that everyone else is that don't show up in the library.

Re: How do I delete a custom item that was created when entering an invoice?

zs — Wed, 24 Mar 2021 23:04:18 GMT

HAHAHAHAHA! I just got an email that my 'answer' above was marked best answer by a Square Community Moderator. So basically Square is saying they've known about this issue for over two years & they still haven't fixed it and that's the best answer we're going to get. HAHAHAHAHAHA. PRICELESS.

Re: How do I delete a custom item that was created when entering an invoice?

isabelle — Wed, 24 Mar 2021 23:08:41 GMT

Got it - sorry about that @Lizasaur.

While we still do not have a feature available that will allow you to easily remove those custom items... it's not entirely impossible.

Please try clearing your browsing data and cache. If you don't know how to do that, feel free to write back with what browser you're using.

@zs, you can try the same if you'd like!

Re: How do I delete a custom item that was created when entering an invoice?

UPTS — Fri, 02 Apr 2021 15:57:27 GMT

Exit Square completely. Close your browser. Delete your cookies. (I deleted absolutely everything from all time. Didn't want to search out the problem.)

That did it for me to delete the accidental custom invoice I had created. Now my list in my 'create invoice' is just my library item choices.