thread Have sold items from Simpletix connected to Square but the Inventory is not updating in Archived Discussions (Read Only)

Have sold items from Simpletix connected to Square but the Inventory is not updating

tconverse — Sat, 26 Jan 2019 04:22:23 GMT

Hello,

I have set up Square and used Simpletix to start selling tickets to an event. I've sold a few tickets and I can see those sales via the app and Dashboard. However when I try to see how many tickets are remaining both the show me the total number of tickets I set up in Stock. I have a low stock alert set but I haven't crossed that threshold yet.

My main concern is that I want to see the In Stock count decrementing as tickets are sold. From what I can tell I should be seeing that in both the app and Dashboard. Is this a correct assumption? If so, what reasons might there be for not seeing the In Stock value decreasing accordingly.

Thank you.

Re: Have sold items from Simpletix connected to Square but the Inventory is not updating

Helen — Sun, 03 Feb 2019 18:07:30 GMT

Hello @tconverse, I'm very sorry for this late reply. I'm double checking for you if your ticket inventory should sync with your Square Dashboard and I'll reply here as soon as I can! In the meantime, can you track ticket sales from SimpleTix?

Re: Have sold items from Simpletix connected to Square but the Inventory is not updating

tconverse — Sun, 03 Feb 2019 20:35:22 GMT

Yes, I have been able to track the sales via Simpletix.

Tim