thread Re: how do you do cash management on the Square Terminal? in Archived Discussions (Read Only)

Cash management on the Square Terminal?

fireweed — Wed, 27 May 2020 13:09:58 GMT

there isn't a cash management button under settings on the Square Terminal. do I need to turn it on? I want to track starting cash and ending cash after transactions. Why doesn't the Square Terminal have a cash management option?

Re: how do you do cash management on the Square Terminal?

VanKalkerFarms — Fri, 01 Feb 2019 00:02:40 GMT

Square Terminal currently doesn't support Cash drawer management. I saw a post shortly after the release of the product that said it should be coming soon, but I don't know what that means timeframe wise.

https://squareup.com/help/us/en/article/5152

https://squareup.com/help/us/en/article/5326-square-point-of-sale-features-by-mobile-device

Re: how do you do cash management on the Square Terminal?

Corleto — Sun, 17 Mar 2019 13:27:10 GMT

I hope so, I purchased two for my businesses and I was so excited about the counter space I was gaining that I Gave my old stands IPad away 😒 not knowing this I did not see any literature indicating this!

Re: how do you do cash management on the Square Terminal?

Helen — Sun, 18 Aug 2019 00:13:23 GMT

Hello! I just wanted to share a workaround to balance a cash drawer by hand if you're using Square Terminal:

At the start of your day, record the starting cash amount in your drawer.
At the end of your day, download a CSV file of your payment history from your online Square Dashboard
Subtract cash sales, refunds, or cash paid in/out from your starting cash amount and record the balance.
Count the cash in your drawer. If the actual cash amount in the drawer is equal to the balance you calculated from your CSV, then the drawer is in balance.

Cash Management is still only supported with the Square app on iPads and Android tablets and we'll update this thread this changes in future.

Re: how do you do cash management on the Square Terminal?

SQERS — Tue, 22 Oct 2019 15:07:03 GMT

Hello,

Is there any update on adding this feature? Can I send in a feature request to get this added? I also purchased two of the Square Terminals and want to be able to manage a cash drawer too.

Thank you.

Re: how do you do cash management on the Square Terminal?

Joe — Wed, 23 Oct 2019 16:14:02 GMT

Hi there, @SQERS! Good to hear from you again. Thanks for jumping in here.

No update to share yet. I will make sure it make it vocal here on this thread when there is news to share. For the time being, I would reference back to this workaround when managing your cash for Square Terminal.

Thanks for hanging tough!

Re: how do you do cash management on the Square Terminal?

SBG700 — Sat, 02 Nov 2019 19:12:05 GMT

I'm chiming in to also request this feature for the terminal. The workaround is definitely doable, but the whole purpose of having POS technology as useful as Square is to not have to do things like manually reconciling a cash drawer.

Re: how do you do cash management on the Square Terminal?

isabelle — Sun, 03 Nov 2019 23:27:28 GMT

Hey @SBG700.

Thanks for resurfacing this, and noting your interest in this feature. When we have an update, we will post it in this thread!

Thanks for your patience.

Re: how do you do cash management on the Square Terminal?

lovemybackyard — Sun, 24 Nov 2019 18:12:48 GMT

Still hoping Square fixes this cash management issue quickly. We purchased two terminals and were looking forward to using Square Terminals for all of our transactions during the busy Christmas season. It seems like it should be a somewhat easy fix since you already have the capability for it on the Square Stands. Any updates would be appreciated.

Thanks!

Karen

Re: how do you do cash management on the Square Terminal?

Helen — Tue, 26 Nov 2019 02:23:48 GMT

Thank you Karen @lovemybackyard. We'll let the Terminal team know that this is an important feature for your business — especially when you're busy!

We'll post any updates in this thread to notify you if or when Cash Management is available with Square Terminal. We appreciate your patience in the meantime!

Re: how do you do cash management on the Square Terminal?

sunilm — Fri, 13 Dec 2019 12:09:23 GMT

I recently switched all my Square Stands to Square Terminals after consulting the Square rep who failed to mention that there is no cash management on the terminals. As a retail business this is important. Hope you come up with the solution soon. I’m about to return the terminals.

Re: how do you do cash management on the Square Terminal?

JustinC — Sat, 14 Dec 2019 17:31:06 GMT

@sunilm - Thanks for stopping by!

Really sorry for the miscommunication you received and I totally feel your frustration. We strive to be consistent in providing our Sellers the most accurate info about our product features. Sorry we dropped the ball on this one and we'll be sure to do better next time.

Cash Management using the Square Terminal is a top request the Hardware Team is currently tracking. Nothing to report yet on when this will be developed but keep an eye out on this thread, as we'll post updates when we hear more.

Re: New Square terminal not compatible with printer driven cash registers

andrewp — Mon, 16 Dec 2019 12:57:07 GMT

Does the square terminal at least open cash drawer when you indicate it is cash transaction even if it doesn't reconcile balance in cash drawer.

Re: New Square terminal not compatible with printer driven cash registers

SBG700 — Mon, 16 Dec 2019 16:21:50 GMT

The Terminal does open a very limited number of USB cash drawers.

Re: how do you do cash management on the Square Terminal?

tractor — Fri, 24 Jan 2020 08:20:26 GMT

so it seems that the sellers like officeworks dont understand the new features like cash managment. i run a sports field and canteen. i had a stand get water damaged and was convinced to upgrade rather than replace mainly on the better interest rates. for what i do, cash managment is essential in my business and i assumes when i bought the hub to run the printer and cash drawer from the previous stand it should have been mentioned there.

should i assume its more for a cafe or similar where you can take the terminal to people?

Re: how do you do cash management on the Square Terminal?

ashc — Sat, 25 Jan 2020 15:10:38 GMT

Hey @tractor!

I'm a little confused on what you're asking based on the wording.

From what I got- you had a Stand before but now you have the Terminal and you were wanting to use the old accessories with the Terminal too?

The Terminal is used by all kinds of businesses! But as @VanKalkerFarms stated above in the first comment- it looks like this is something to come.

Re: how do you do cash management on the Square Terminal?

tractor — Sat, 25 Jan 2020 15:32:20 GMT

2 problems, 1, i was told the terminal would do everything the stand did just a smaller screen. 2, The hub does not connect a printer but does connect the barcode scanner to the terminal.

my issue is i have to give my staff a key to the cash drawer, and cant “manage” cash. I was told the terminal would run the drawer through the hub and it just wont

Re: how do you do cash management on the Square Terminal?

ashc — Sat, 25 Jan 2020 15:39:02 GMT

@tractor You have the USB hub for the Terminal right?

I just reached out to the hardware team and they said the cash drawer should work with it as long as it's a USB cash drawer.

Re: how do you do cash management on the Square Terminal?

tractor — Sat, 25 Jan 2020 16:23:53 GMT

The usb hub only recognises the barcode scanner, even when i swap it for a printer that works on another square device

Re: how do you do cash management on the Square Terminal?

ashc — Sat, 25 Jan 2020 16:28:18 GMT

@tractor Is your cash drawer a USB cash drawer or does it connect to a printer?

The USB hub for the Terminal will only work with a USB cash drawer so that's why I was asking in my last post!