thread Re: How do I rectify a check payment that didn't happen? in Archived Discussions (Read Only)

Clicked on invoice "paid" by mistake

jens2763 — Fri, 08 Feb 2019 13:18:54 GMT

New to this. I labeled an invoice "paid" by mistake which is seen as me receiving funds. How do I delete that? I issued a new invoice.

Re: Clicked on invoice "paid" by mistake

ryanwanner — Sat, 09 Feb 2019 23:06:01 GMT

You can "refund" invoices just like you can for a normal transaction.

Head over to your Transactions section of your Dashboard, find the invoice you accidentally closed, and refund the whole invoice. That will take the sale out. If the invoice was closed to cash or check there won't be anything else you really need to do. If it was closed to credit card you may want to contact the customer and tell them what happened so they don't think they are being double charged.

How do I rectify a check payment that didn't happen?

BugsnVans — Thu, 11 Jul 2019 16:48:51 GMT

This reply was created from merging an existing thread: How do I rectify a check payment that didn't happen?

I marked an invoice paid via check but it wasn't. How do I fix this?

Re: How do I rectify a check payment that didn't happen?

Helen — Thu, 11 Jul 2019 16:47:48 GMT

Hello @BugsnVans. I've added your post to this thread so you can read @Rywanners Best Answer to this question and the next steps to refund the invoice.

Re: How do I rectify a check payment that didn't happen?

BugsnVans — Thu, 11 Jul 2019 16:50:16 GMT

@Helen @And @ryanwanner @Thank you!!

Re: How do I rectify a check payment that didn't happen?

Helen — Thu, 11 Jul 2019 17:01:10 GMT

You're welcome!