thread Re: When I accept a credit card is the balance automatically added to my Square Card? in Archived Discussions (Read Only)

When I accept a credit card is the balance automatically added to my Square Card?

Arborist1 — Mon, 11 Feb 2019 21:19:02 GMT

When I accept a payment are the funds automatically available on my square card or do I have to deposit the funds first.

Re: When I accept a credit card is the balance automatically on my square card or do I have to depos

VanKalkerFarms — Mon, 11 Feb 2019 21:03:07 GMT

from my understanding of the Square Card, I am getting mine this week, the funds are available immediately after you swipe the card for the payment transaction into your account. what I'm not 100% sure on is, let's say, your funds are deposited overnight and you haven't made a transaction yet at 9 am so you Square account balance is 0. I'm assuming that there will be nothing for the account to draw on since you have no active Square balance and the purchasing transaction would fail.

Re: When I accept a credit card is the balance automatically added to my Square Card?

Helen — Tue, 12 Feb 2019 16:12:48 GMT

Hello! Just to add here that yes the funds will be available in your Square Card balance right away — though it might take 5 minutes for the balance to update in the app.

Also, when you activate your Square Card your deposits will change from being automatically deposited to your bank to manual deposits. This means if you accept card payments on Monday, those funds will be available to spend with your Square Card on Monday - and Tuesday/the rest of the week - until you choose to manually deposit your balance to your bank.

Let me know if you have any other questions about Square Card!

Re: When I accept a credit card is the balance automatically added to my Square Card?

DarrinG — Wed, 10 Feb 2021 10:16:11 GMT

I accepted a payment on monday night and its still not showing in my available balance of square card.

Re: When I accept a credit card is the balance automatically added to my Square Card?

Joe — Wed, 10 Feb 2021 12:18:18 GMT

HI @DarrinG - thanks for reaching out and letting us know! We're not able to see account information here from the Seller Community, and there could be a few different causes impacting your balance.

We would recommend reaching out to our Support Team directly! They can get you taken care of.

Re: When I accept a credit card is the balance automatically added to my Square Card?

HelenK1984 — Thu, 25 Mar 2021 02:12:34 GMT

having the same issue and my balance is not updating

Re: When I accept a credit card is the balance automatically added to my Square Card?

Joe — Thu, 25 Mar 2021 12:30:05 GMT

Hi there, @HelenK1984 - thanks for reaching out and letting us know you are experiencing this problem with your Square Card.

Have you flagged this over to our Support Team directly? We're not able to see account-specific issues here on the Community, but our teams would love to get some direct visibility on this for you.

We will keep an eye out for your contact!

Re: When I accept a credit card is the balance automatically added to my Square Card?

VanKalkerFarms — Wed, 29 Sep 2021 15:57:25 GMT

@Darlyncreations If you took a. payment Friday and didn't see it basically immediately then there may have been an issue with an incomplete/ unfinished or offline transaction.

check your transaction history here to see if you see it. https://squareup.com/dashboard/sales/transactions

If you don't see it here then

Re: When I accept a credit card is the balance automatically added to my Square Card?

babydriver6241 — Thu, 18 Nov 2021 20:31:48 GMT

so i just received a credit card transaction for 9800.00 yesterday but it is still not available as a balance but the transaction went threw... Now what. it said it is being reviewed for fraud and to wait one day. that was yesrerday...nothing today...now what

Re: When I accept a credit card is the balance automatically added to my Square Card?

babydriver6241 — Thu, 18 Nov 2021 20:45:06 GMT

anyone got an answer for this one....

Re: When I accept a credit card is the balance automatically added to my Square Card?

Mechanic2 — Fri, 19 Nov 2021 01:37:23 GMT

Same thing here payment went through after waiting 4days showing paid but it's not showing up in my balance, my balance still 0 just started hope this not a rip off called customer support they said send in a couple documents which is optional on the site I did now have to wait more days

Re: When I accept a credit card is the balance automatically added to my Square Card?

sayra — Sat, 20 Nov 2021 21:00:03 GMT

HI @babydriver6241,

Thanks for reaching out and letting us know! We're not able to see account information here from the Seller Community, and there could be a few different causes impacting your balance.

We'd be happy to help look into this further, please reaching out to our Support Team directly.

Re: When I accept a credit card is the balance automatically added to my Square Card?

johnlydo02 — Tue, 18 Jan 2022 17:51:48 GMT

am still having same issues... how do we go about this ? why balance not updating??

Re: When I accept a credit card is the balance automatically added to my Square Card?

Kassi_ — Thu, 20 Jan 2022 18:50:55 GMT

Welcome to the Community, @johnlydo02 -

Have you received any emails or Dashboard notifications about your account?

Normally, if there is an issue with receiving your funds our Account Services team could need some more information. Check your Dashboard to see if the form to submit is available.

Another option would be to reach out to our CS Team directly since this would be an issue that is account specific. 1-855-700-6000 squ.re/contactsqsupport